Local Customer Care Ambassador

Lean Solutions Group; Philippines; Sur place; PHP 201 000 - 357 000; Plein temps

Résumé du poste

Lean Solutions Group (LSG) invites you to join a multicultural, fast-paced global team as a Customer Care Ambassador. You will be the first point of contact across support channels, delivering accurate information and friendly assistance to customers.

The ideal candidate communicates clearly in English and Tagalog, handles multiple tasks with patience, and maintains high service standards. Prior BPO experience is a plus, but core attitude and adaptability matter most.

Qualifications

• Must be 18 years or older.
• Strong English and Tagalog communication skills.
• Excellent verbal and/or written communication.
• Customer-oriented with strong problem-solving abilities.
• Good attention to detail and organizational skills.
• Able to multitask and work effectively in a fast-paced environment.
• Willing to work flexible schedules, including weekends, holidays, and overtime as needed.
• Previous customer service or BPO experience is an advantage but may not be required depending on the account.

Responsabilités

• Assist customers with inquiries, concerns, requests, and account-related issues.
• Provide accurate information and appropriate solutions based on established procedures and guidelines.
• Deliver professional, courteous, and customer-focused service across assigned support channels.
• Handle customer interactions with patience, empathy, and a positive attitude.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Build positive relationships with customers through clear and effective communication.
• Ensure customers receive timely assistance and appropriate resolutions.
• Maintain a professional and helpful approach throughout every customer interaction.
• Identify opportunities to improve the overall customer experience.
• Accurately document customer interactions and update relevant records or systems.

Connaissances

English & Tagalog

Verbal & written

Customer orientation

Problem solving

Attention to detail

Multitasking

Computer literacy

Flex schedule

BPO experience

Description du poste

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Job Description

The Customer Care Ambassador serves as a primary point of contact for customers, providing professional and efficient assistance across various customer support channels. This role involves addressing customer inquiries and concerns, providing accurate information, resolving issues, and ensuring a positive customer experience.

The ideal candidate is customer-focused, adaptable, and able to communicate effectively while handling multiple tasks in a fast-paced environment.

Responsibilities

Customer Support

• Assist customers with inquiries, concerns, requests, and account-related issues.

• Provide accurate information and appropriate solutions based on established procedures and guidelines.

• Deliver professional, courteous, and customer-focused service across assigned support channels.

• Handle customer interactions with patience, empathy, and a positive attitude.

• Escalate complex or unresolved concerns to the appropriate team when necessary.

Customer Experience

• Build positive relationships with customers through clear and effective communication.

• Ensure customers receive timely assistance and appropriate resolutions.

• Maintain a professional and helpful approach throughout every customer interaction.

• Identify opportunities to improve the overall customer experience.

Operational Excellence

• Accurately document customer interactions and update relevant records or systems.

• Follow company policies, procedures, workflows, and service standards.

• Maintain accuracy and attention to detail when handling customer information.

• Meet established performance, quality, productivity, and attendance expectations.

• Protect customer information and maintain confidentiality at all times.

Collaboration & Continuous Improvement

• Work collaboratively with team members and other departments to resolve customer concerns.

• Participate in training, coaching, and quality assurance activities.

• Stay updated on products, services, processes, and relevant customer support guidelines.

• Provide feedback and identify recurring customer concerns or opportunities for process improvement.

Qualifications

• Must be at least 18 years old.

• Strong English and Tagalog communication skills.

• Excellent verbal and/or written communication skills.

• Customer-oriented with strong problem-solving abilities.

• Good attention to detail and organizational skills.

• Able to multitask and work effectively in a fast-paced environment.

• Comfortable using computers and learning new systems or software.

• Willing to work flexible schedules, including weekends, holidays, and overtime as needed.

• Previous customer service or BPO experience is an advantage but may not be required depending on the account.

Join Lean Solutions Group! Innovate, grow your career, and make a real impact with a fast-paced, collaborative global team.