Customer Care Ambassador

Lean Solutions Group; Philippines; Remote; PHP 215,000 - 306,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Performance bonuses up to $100

Job summary

Lean Solutions Group is seeking a Customer Care Ambassador to join our remote team in the Philippines. You will take inbound calls to assist customers ordering food, ensure accurate processing in the transaction system, and upsell when appropriate.

Requirements include strong English communication, 3 months of phone-support experience, and a high school diploma. The role is an independent contractor with a minimum of 30 hours per week, weekends and holidays required; equipment and a reliable

Qualifications

• Strong English communication and customer service experience.
• At least 3 months phone support experience.
• High school diploma required.

Responsibilities

• Take customer orders and forward to stores.
• Process order changes upon request.
• Answer questions on stores' products and pricing.
• Handle customer service concerns with management.

Skills

English fluency

Telephone etiquette

Upselling ability

Attention to detail

Multitasking

Shift work

Customer service

Team collaboration

Honesty & ethics

Education

High school diploma

Tools

Windows 11

Reliable internet

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Job Title

Customer Care Ambassador

Job Type:

Independent Contractor – Work From Home, minimum 30 hours per week

Schedule: Tuesday to Monday, 9:00 AM–5:00 AM CST (10:00 PM–6:00 PM PHT)

Must be available to work weekends, US holidays, and peak hours from 4:00 PM CST

Also required to work mandatory minimum-hour blocks during specific yearly periods (Super Bowl weekend, Valentine’s Day, Halloween, Thanksgiving eve, New Year’s, and 2 of 3 major holiday weekends)

Role Summary

Customer Care Ambassador taking inbound calls to assist customers that want to order food. Make sure that all orders are accurately and efficiently processed in the transaction management system. Required to upsell when needed.

Key Responsibilities

1. Take the orders of such customers and forward the order on to the appropriate store of Intuitive Solutions/Franchisee First supported franchisees and their stores.

2. At the request of a customer, change orders already made by that customer and forward the order change on to the appropriate store of Intuitive Solutions/Franchisee First supported franchisees and their stores so that the revised order can be filled.

3. Answer questions regarding stores’ product and pricing.

4. Field customer service/concern calls and forward customer concerns to the appropriate store management so that the concern can be addressed.

Key Requirements

Qualifications & Education

1. Prefer candidates with very good communication skills and experience in the Food and Beverage industry.

2. 3 months phone support experience, preferably in a retail account.

3. At least High School graduate.

Skills & Attributes

1. Above average to excellent English communication skills.

2. Should have very good telephone etiquette.

3. Good probing questions and ability to position products and services as a selling opportunity.

4. Good attention to detail and a meticulous attitude, as the job requires order taking and sales.

5. Good multitasking skills.

6. Must be willing to work a shifting schedule, including evenings, nights, weekends, and holidays.

7. Honest, trustworthy, cooperative, collaborative, thorough and attentive to details, resourceful, well organized, adheres to work ethics, and possesses functional business knowledge.

Technical/Equipment Requirements

1. Internet: Minimum 50 Mbps, wired LAN connection required (not WiFi or mobile hotspot).

2. Computer: At least 8 GB RAM; Ryzen 5 or Intel Core i5 8th-generation (or higher) processor with 4 cores and 8 logical processors.

3. Operating System: Windows 11 Home, Pro, or Enterprise.

4. Headset: Noise-canceling feature required.

5. Backup: Backup ISP with LAN connection and power source, on hand.

What We Offer

1. Hourly Rate: $3.00 per hour

2. Incentives: Up to $100 in performance bonuses

3. Minimum Hours: 30 hours per week