Customer Service Representative

Lean Solutions Group; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Lean Solutions Group (LSG) is seeking a Customer Service Representative to be the primary contact for customers and to deliver an exceptional experience across multiple channels. You will guide customers to identify the right automotive components and drive revenue through total vehicle repair solutions.

You will handle inquiries, quote numbers for unconverted leads, and collaborate with specialized teams to resolve complex cases, while maintaining order accuracy and timely delivery

Qualifications

• 2+ years of experience in sales or customer service, including call center work.
• High School graduates with call center experience or 2 years of college/vocational coursework accepted.
• Strong English verbal and written communication skills are required.
• Good listening, internet navigation, and multitasking abilities are essential.

Responsibilities

• Answer inbound and handle multi-channel inquiries; provide exceptional customer experience.
• Identify correct automotive components and assist customers in finding solutions.
• Upsell by recommending parts, accessories, and complete repair kits.
• Ensure order accuracy, verify stock availability, and communicate delivery timelines.
• Maintain compliance with sales procedures, QA standards, and PCI DSS guidelines.
• Track orders, log interactions, and participate in training and coaching to meet KPIs.

Skills

English communication

Active listening

Internet navigation

Multitasking

Education

High School with call center experience

2 years college/vocational coursework

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

POSITION OVERVIEW

As a Customer Service Representative, you will serve as the primary point of contact delivering an exceptional customer experience. You will handle multi-channel inquiries, assist customers in identifying the correct automotive components, and drive revenue by providing total vehicle repair solutions.

KEY RESPONSIBILITIES

• Sales & Revenue Generation: Answer inbound customer calls, analyze customer needs, address product questions, and convert inquiries into completed sales.
• Upselling & Solution Selling: Recommend complementary parts, accessories, and complete repair kits to provide full solutions for customer vehicles.
• Customer Care & Sales Recovery: Manage general service inquiries, issue quote numbers for unconverted leads, attempt sales recovery, and elevate complex cases to specialized teams.
• Order Accuracy & Catalog Navigation: Match vehicle specifications to correct replacement parts, verify real-time stock availability, and communicate realistic delivery timelines before closing transactions.
• Compliance & Quality Assurance: Adhere strictly to sales procedures, QA standards, and PCI DSS compliance guidelines to ensure secure data and payment processing.
• Performance & Documentation: Track order data, log call dynamics, consistently meet or exceed department KPIs, and participate in ongoing training and coaching sessions.

QUALIFICATIONS & REQUIREMENTS

• Experience: At least 2 years of working experience in sales or customer service, with previous call center experience.
• Education: Open to High School graduates (with call center experience) or candidates with at least 2 years of College/Vocational coursework.
• Skills: Strong English verbal and written communication, active listening skills, internet navigation, and effective multitasking.
• Attributes: Self-motivated, flexible, highly organized, and able to maintain professionalism under pressure.
• Preferred: Basic knowledge of automotive parts or vehicle systems is a strong advantage.