Customer Support Specialist

Outsourcey; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for career growth

Work closely with industry leaders

Job summary

A BPO company in the Philippines is seeking a Customer Support Specialist with at least 5 years of experience. Responsibilities include handling customer inquiries via various channels, processing orders, and resolving complaints. The ideal candidate should excel in communication and problem-solving and have CRM proficiency. This position offers competitive salary and opportunities for career growth in a rapidly expanding environment.

Qualifications

• Minimum 5 years of previous experience in customer support or service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and meticulous attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Process customer orders, returns, and exchanges efficiently.
• Address and resolve customer complaints and issues promptly.
• Maintain up-to-date knowledge of client's products and services.
• Update and maintain customer records in the CRM system.
• Gather customer feedback and report trends to management.
• Assist in the creation of support documentation and FAQs.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in using CRM software

Ability to manage multiple tasks

Experience in retail or e-commerce environment

Tools

CRM software

Job description

About the job Customer Support Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

• Minimum 5 years of previous experience in a customer support or customer service role, preferably in a retail or e-commerce environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and other customer support tools. Ability to manage multiple tasks and prioritize effectively.

Core responsibilities:

• Customer Interaction: Handle customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information about products, orders, and services.
• Order Processing: Process customer orders, returns, and exchanges efficiently. Ensure accuracy in order entry and fulfillment.
• Issue Resolution: Address and resolve customer complaints and issues promptly. Escalate complex cases to the appropriate department or manager as necessary.
• Product Knowledge: Maintain up-to-date knowledge of client's products and services. Provide customers with detailed information and recommendations.
• CRM Management: Update and maintain customer records in the CRM system. Ensure all interactions are logged accurately and follow up on open cases.
• Feedback Collection: Gather customer feedback and insights. Report common issues and trends to the management team for continuous improvement.
• Support Documentation: Assist in the creation and updating of support documentation, FAQs, and knowledge base articles

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!