Customer Care Associate

Manpower Outsourcing Services, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is hiring for a customer support associate to be the voice of the company in a 24/7 onsite role in the Philippines. You will handle inquiries, resolve issues, and ensure a positive customer experience while following established policies.

We value strong English communication, professional phone etiquette, and teamwork. Training will be provided, and no prior advanced degree is required beyond high school or college.

Qualifications

• At least 6 months to 1 year of experience in the BPO industry.
• Experience handling a financial account is an advantage but not required.
• Strong command of English and excellent communication skills.
• Willing to work onsite and undergo training.
• Flexible 24/7 shift environment.
• High school or college graduate.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Identify customer needs and provide appropriate solutions.
• Document interactions and update records in the system.
• Escalate issues following procedures.
• Stay updated on products, services, and processes.
• Participate in training and teamwork initiatives.
• Collaborate with teammates and support cross-training.

Skills

Strong communication skills

Excellent command of English

Professional phone etiquette

Customer service skills

Analytical thinking / sound judgment

Computer skills / fast keyboarding

Teamwork

Onsite presence

Education

High school diploma or higher

Job description

About the role

Be the voice of our company by delivering friendly, professional, and solutions-focused support to customers. In this role, you will help resolve inquiries, understand customer needs, and provide the best possible solutions while ensuring a positive customer experience.

Key responsibilities

• Handle customer inquiries in a professional, courteous, and helpful manner
• Identify customer needs and provide the best solutions or recommendations
• Accurately document customer interactions and update records in the system
• Resolve concerns and complaints while following company policies and escalation procedures
• Stay updated on company products, services, and processes
• Participate in team meetings, training sessions, and improvement initiatives
• Collaborate with teammates and support cross-training and knowledge sharing

About you

• At least 6 months - 1 year of experience in the BPO industry
• Experience handling a financial account is an advantage but not required
• Strong communication skills with excellent command of English
• Professional phone etiquette and strong customer service skills
• Ability to analyze situations and use sound judgment when resolving customer concerns
• Comfortable working with computers and fast keyboarding tasks
• Positive attitude and strong teamwork skills
• Willing to work onsite and undergo training
• Flexible work shifting schedules in a 24/7 environment
• Highschool or Senior High School graduate or College graduate