Customer Support - Voice

Outsourcey; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

A BPO leader in Taguig seeks an experienced customer support professional to enhance client relations and ensure satisfaction. The ideal candidate will have at least 3 years in client-facing roles, exceptional communication skills, and strong problem-solving abilities. Responsibilities include serving as the main client contact, resolving inquiries, and maintaining data integrity. This position provides a competitive salary and opportunities for career growth within a rapidly expanding company.

Qualifications

• Minimum 3 years proven experience in customer support or client-facing roles.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and calmness under pressure.

Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain strong relationships with clients.
• Address and resolve client inquiries and concerns effectively.
• Stay updated on product updates and features.

Skills

Customer support experience

Excellent communication skills

Problem-solving abilities

Empathy and patience

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

8:30am to 5pm AEST

Qualifications

• Minimum 3 years proven experience in customer support or client-facing roles.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Strong problem-solving abilities and the capacity to remain calm and professional under pressure.
• Empathy and patience when dealing with client inquiries and concerns.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Act as an advocate for clients within the organization, ensuring their concerns are addressed and resolved effectively.
• Listen to client concerns and troubleshoot problems to provide accurate and timely solutions.
• Escalate complex issues to appropriate departments or management for resolution.
• Follow up with clients to ensure their issues have been resolved satisfactorily and provide additional support as needed.
• Develop a deep understanding of the company's products or services to effectively address client inquiries and provide recommendations.
• Stay updated on product updates, features, and enhancements to provide accurate information to clients.
• Enter data accurately and efficiently into databases, spreadsheets, or other systems.
• Verify and review data for errors or inconsistencies.
• Maintain data integrity and ensure compliance with established procedures.
• Organize and categorize data according to predefined criteria.
• Update and maintain existing databases with new information.
• Perform regular backups and ensure data security and confidentiality.
• Conduct quality checks on entered data to identify and correct errors.
• Follow quality assurance processes and procedures to ensure accuracy.

Benefits

• Competitive salary.
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!