Customer Service Representative - Seasonal

Lean Solutions Group; Makati; Presencial; PHP 138.000 - 193.000; A tiempo parcial

Descripción de la vacante

Lean Solutions Group is seeking a Customer Service Representative for a seasonal campaign in an onsite Manila office. You will act as the primary contact for real-time operational support, troubleshoot live bottlenecks, and coordinate driver access to ensure timely pickups and deliveries.

The role requires 6–12 months of customer service experience, excellent English communication, and the ability to work under pressure while maintaining calm and professionalism.

Formación

• 6 to 12 months of customer service or BPO experience required, logistics or supply chain experience is a plus.
• Excellent verbal and written English communication skills.
• Proven resilience and composure to manage high-pressure situations.
• Basic proficiency with customer support ticketing tools, CRM platforms, and office software.
• Willingness and ability to work in an onsite office setup.

Responsabilidades

• Resolve live escalations by troubleshooting real-time operational issues and delays.
• Coordinate with drivers, carriers, and facility managers for seamless pickup and delivery.
• Maintain logs of incidents and update tracking systems accurately.
• De-escalate urgent issues calmly and maintain professional demeanor under pressure.

Conocimientos

Customer service

English communication

Resilience

CRM tools

Herramientas

CRM software

Ticketing tools

Office suite

Descripción del empleo

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Position Description

The Customer Service Representative for this seasonal campaign acts as a primary point of contact for real-time operational support and logistical escalations. This role is responsible for troubleshooting live delivery bottlenecks, coordinating driver access, resolving transit exceptions, and keeping freight movements running smoothly while delivering exceptional service in a fast-paced environment.

Functions

• Resolve Live Escalations: Troubleshoot and manage real-time operational issues, including late or missing pickups, driver building access barriers, and live unload delays.

• Driver & Facility Support: Coordinate directly with drivers, carriers, and facility managers to ensure seamless pickup and delivery execution.

• Communication & Documentation: Maintain clear, concise logs of operational incidents and update tracking systems accurately.

• Problem Solving Under Pressure: Swiftly de-escalate urgent customer and logistical bottlenecks while maintaining a calm, professional demeanor.

Qualifications and Requirements

• 6 to 12 months of prior customer service or BPO experience required (logistics or supply chain experience is a strong plus).

• Excellent verbal and written English communication skills.

• Proven resilience and composure to manage high-pressure situations, think critically on your feet, and resolve urgent issues calmly.

• Basic proficiency with customer support ticketing tools, CRM platforms, and office productivity software.

• Willingness and ability to work in an onsite office work setup.