Global Customer Care Ambassador | Flexible Schedules

Lean Solutions Group; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Lean Solutions Group (LSG) invites you to join a multicultural, fast-paced global team as a Customer Care Ambassador. You will be the first point of contact across support channels, delivering accurate information and friendly assistance to customers.

The ideal candidate communicates clearly in English and Tagalog, handles multiple tasks with patience, and maintains high service standards. Prior BPO experience is a plus, but core attitude and adaptability matter most.

Qualifications

• Must be 18 years or older.
• Strong English and Tagalog communication skills.
• Excellent verbal and/or written communication.
• Customer-oriented with strong problem-solving abilities.
• Good attention to detail and organizational skills.
• Able to multitask and work effectively in a fast-paced environment.
• Willing to work flexible schedules, including weekends, holidays, and overtime as needed.
• Previous customer service or BPO experience is an advantage but may not be required depending on the account.

Responsibilities

• Assist customers with inquiries, concerns, requests, and account-related issues.
• Provide accurate information and appropriate solutions based on established procedures and guidelines.
• Deliver professional, courteous, and customer-focused service across assigned support channels.
• Handle customer interactions with patience, empathy, and a positive attitude.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Build positive relationships with customers through clear and effective communication.
• Ensure customers receive timely assistance and appropriate resolutions.
• Maintain a professional and helpful approach throughout every customer interaction.
• Identify opportunities to improve the overall customer experience.
• Accurately document customer interactions and update relevant records or systems.

Skills

English & Tagalog

Verbal & written

Customer orientation

Problem solving

Attention to detail

Multitasking

Computer literacy

Flex schedule

BPO experience

Job description

Lean Solutions Group (LSG) invites you to join a multicultural, fast-paced global team as a Customer Care Ambassador. You will be the first point of contact across support channels, delivering accurate information and friendly assistance to customers.

The ideal candidate communicates clearly in English and Tagalog, handles multiple tasks with patience, and maintains high service standards. Prior BPO experience is a plus, but core attitude and adaptability matter most.