Customer Experience Agent

Likha Careers; San Nicolas; On-site; PHP 167,400 - 200,880; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid Time Off (PTO)

Paid holidays and sick leave

Paid training and tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A customer service solutions firm in the Philippines is seeking an Entry-Level Customer Experience Agent to support customers with inquiries and technical issues. Responsibilities include documentation, maintaining customer information, and upselling services. Ideal candidates will have strong communication skills and a customer-oriented approach, along with a high school diploma or GED. The role offers a salary range of P15,000 - P18,000 monthly with benefits including health coverage and paid time off.

Qualifications

• Must be customer-oriented and have strong communication skills.
• Proficiency in Microsoft Office is essential.
• High school diploma or GED is required.

Responsibilities

• Assist customers with technical issues and concerns.
• Document call-related information accurately.
• Maintain and update customer information.
• Upsell services to existing customers.
• Maintain a courteous demeanor at all times.

Skills

Customer-oriented approach

Excellent oral and written communication skills

Strong computer navigational skills

Proficiency in Microsoft Office applications

Exceptional listening and comprehension abilities

Education

At least high school diploma or GED

Job description

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Nightshift

Salary Range: P15,000 - P18,000 monthly

About the Job

Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Experience Agent, where youll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Scope & Responsibilities

• Assist customers with technical issues and concerns related to their use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.
• Maintains a courteous and professional demeanor at all times.

Required Qualifications

• At least high school diploma or GED.
• Strong computer navigational skills.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension abilities.
• Customer-oriented approach.

Preferred Qualifications

• Previous technical support experience is a plus.

About the Client

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Benefits

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Paid training and tuition reimbursement
• Employee Assistance Program (EAP)

About Likha Careers

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Lets create your career together!