Customer Service Representative – Final Mile (With Sign-On Bonus!)

Lean Solutions Group; Makati; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Sign-On Bonus

Performance incentives

Competitive base salary

Health & Wellness: HMO coverage

Career growth: training and upskilling

Work-life balance: generous leave

Automotive parts employee discounts

Job summary

Lean Solutions Group is seeking a Customer Service Representative – Logistics & Delivery Support in Makati City, Metro Manila. This full-time role focuses on last-mile delivery inquiries, assuring timely updates and effective issue resolution to enhance customer satisfaction.

You will coordinate with logistics partners, document issues, and maintain knowledge of policies while upholding service levels. A background in logistics or e-commerce CS is preferred, with strong communication,

Qualifications

• High school diploma or equivalent; college degree is advantageous.
• Proven experience in customer service, preferably in logistics, e-commerce, or delivery operations.
• Strong communication skills with the ability to explain complex logistics information clearly and empathetically.
• Patient and professional demeanor when handling difficult or upset customers.
• Proficiency in using customer service software, ticketing systems, and basic computer applications.
• Excellent organisational and multitasking abilities to manage multiple customer enquiries simultaneously.
• Problem-solving mindset with the ability to take initiative and make decisions within company guidelines.
• Attention to detail and accuracy in data entry and record documentation.
• Reliability and punctuality with a strong commitment to meeting service level agreements.
• Fluency in English and Filipino (Tagalog); additional language skills are a plus.
• Familiarity with the automotive industry or logistics operations is desirable but not essential.

Responsibilities

• Handle incoming customer enquiries and complaints related to last-mile logistics, delivery schedules, and package status via phone, email, and chat channels.
• Provide accurate, timely updates on delivery progress and coordinate with logistics partners to resolve delivery issues.
• Document and track customer complaints and delivery problems in the designated systems, ensuring thorough record-keeping.
• Liaise between customers and delivery teams to arrange alternative delivery times, re-deliveries, or special handling instructions.
• Resolve shipping discrepancies, damaged goods claims, and lost package investigations with professionalism and efficiency.
• Follow up with customers post-delivery to confirm satisfaction and address any concerns.
• Monitor delivery performance metrics and identify trends to provide feedback to logistics management.
• Maintain detailed knowledge of delivery policies, procedures, and service offerings to provide accurate information.
• Process refunds or compensation requests in accordance with company policy.
• Contribute to team efforts by supporting colleagues and maintaining a collaborative work environment.

Skills

Customer service

Logistics experience

Communication

Problem solving

Data entry

Multitasking

English

Filipino

Education

High school diploma

College degree advantageous

Tools

Customer service software

Ticketing systems

CRM

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

About the role

We are seeking a Customer Service Representative – Logistics & Delivery Support to join our growing team in Makati City, Metro Manila. This is a full-time position that plays a crucial role in ensuring smooth delivery operations and exceptional customer experiences during the final stage of the supply chain. You will be the key point of contact for customers regarding their last-mile delivery inquiries, concerns, and resolutions, directly impacting customer satisfaction and retention. This role is essential to maintaining our reputation for reliability and professionalism in the competitive automotive parts industry.

Key responsibilities

• Handle incoming customer enquiries and complaints related to last-mile logistics, delivery schedules, and package status via phone, email, and chat channels
• Provide accurate, timely updates on delivery progress and coordinate with logistics partners to resolve delivery issues
• Document and track customer complaints and delivery problems in the designated systems, ensuring thorough record-keeping
• Liaise between customers and delivery teams to arrange alternative delivery times, re-deliveries, or special handling instructions
• Resolve shipping discrepancies, damaged goods claims, and lost package investigations with professionalism and efficiency
• Follow up with customers post-delivery to confirm satisfaction and address any concerns
• Monitor delivery performance metrics and identify trends to provide feedback to logistics management
• Maintain detailed knowledge of delivery policies, procedures, and service offerings to provide accurate information
• Process refunds or compensation requests in accordance with company policy
• Contribute to team efforts by supporting colleagues and maintaining a collaborative work environment

What we're looking for

• High school diploma or equivalent; college degree is advantageous
• Proven experience in customer service, preferably in logistics, e-commerce, or delivery operations
• Strong communication skills with the ability to explain complex logistics information clearly and empathetically
• Patient and professional demeanor when handling difficult or upset customers
• Proficiency in using customer service software, ticketing systems, and basic computer applications
• Excellent organisational and multitasking abilities to manage multiple customer enquiries simultaneously
• Problem-solving mindset with the ability to take initiative and make decisions within company guidelines
• Attention to detail and accuracy in data entry and record documentation
• Reliability and punctuality with a strong commitment to meeting service level agreements
• Fluency in English and Filipino (Tagalog); additional language skills are a plus
• Familiarity with the automotive industry or logistics operations is desirable but not essential

What We Offer

• Financial Perks: Competitive base salary + Sign-On Bonus + performance-based incentives.
• Health & Wellness: Comprehensive HMO coverage and health benefits package.
• Career Growth: Hands-on training, upskilling programs, and clear pathways for advancement within logistics and customer service operations.
• Work-Life Balance: Generous leave allocations and a supportive, team-first environment.
• Exclusive Discounts: Employee discounts on automotive parts and accessories.