LMS Operations & Data Specialist (LOS Admin)

Boehringer Ingelheim Pharmaceuticals, Inc.; Muntinlupa; On-site; PHP 420,000 - 540,000; Full time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. is seeking an LMS Admin Specialist in the Philippines to manage daily LOS operations, ensure accurate learning data, and support global end users.

You will collaborate with cross‑functional stakeholders and drive process improvements while adhering to global standards and policies. The ideal candidate has 1–2 years of LMS administration experience, preferably with SuccessFactors or Cornerstone, and strong Excel/Office skills.

Qualifications

• 1–2 years experience in LMS administration (preferably SuccessFactors, Cornerstone or similar).
• Experience in a business service center/shared services supporting global clients.
• Familiarity with GxP or other regulated environments is a plus.
• Strong understanding of standardized processes, workflows, and learning operations best practices.
• Excellent communication and collaboration skills; proactive and detail‑oriented.

Responsibilities

• Monitor and manage service requests via the MyServices ticketing tool with timely responses.
• Maintain LOS: create courses, assign/remove profiles, manage content, run reports, keep records accurate.
• Troubleshoot LOS issues and provide accurate resolutions.
• Collaborate with SMEs and stakeholders to set up learning activities.
• Deliver proactive updates to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business needs.
• Adhere to SLAs for timely processing and closure of requests.
• Maintain/process documentation and LOS admin manuals.
• Assist in planning, testing, and implementing LOS process enhancements or configuration changes.
• Ensure compliance with regulatory standards such as GxP.
• Support onboarding and upskilling initiatives related to LMS tools and processes.

Skills

LMS administration

Ticketing tool (MyServices)

Reporting & data analysis

Stakeholder communication

MS Office (Excel/Word/PowerPoint)

Tools

SuccessFactors

Cornerstone

Job description

Boehringer Ingelheim Pharmaceuticals, Inc. is seeking an LMS Admin Specialist in the Philippines to manage daily LOS operations, ensure accurate learning data, and support global end users.

You will collaborate with cross‑functional stakeholders and drive process improvements while adhering to global standards and policies. The ideal candidate has 1–2 years of LMS administration experience, preferably with SuccessFactors or Cornerstone, and strong Excel/Office skills.