HR Learning Admin Specialist – L&D Operations

Merck Group; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Merck Group in the Philippines seeks an HR Operations/ Learning Administration professional to support learning services for designated country and business units. You will manage class and e-learning administration, vendor payments, and stakeholder inquiries, ensuring compliance with SLAs and privacy requirements.

The role emphasizes end-to-end learning support, data integrity, and collaboration with the Employee Services Leadership Team to achieve training goals and improve processes.

Qualifications

• Bachelor’s degree in HR, Psychology, Behavioral Science, or related field.
• Minimum 2 years’ experience in HR operations or HR generalist within Shared Services or BPO.
• Familiarity with HR systems (Employee Central, MyLearning, SuccessFactors).
• Experience with case management systems and tools (ServiceNow).
• Proficient in MS Office and data accuracy.

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Follow standard work instructions for consistency and policy compliance.
• Provide admin support for learning and development, including pre/post sessions and vendor payments.
• Initiate training-related purchase requisitions and ensure policy compliance.
• Facilitate cost center allocations for training expenses.
• Collaborate with stakeholders and respond to inquiries via ServiceNow.
• Support leadership to meet training goals and drive process improvements.
• Maintain confidentiality of HR data and sensitive information.

Skills

HR operations

Learning administration

ServiceNow

Vendor coordination

Payments management

MS Office

People management

Education

Bachelor's degree in HR or related field

Tools

ServiceNow

MS Office

HRIS

Job description

Merck Group in the Philippines seeks an HR Operations/ Learning Administration professional to support learning services for designated country and business units. You will manage class and e-learning administration, vendor payments, and stakeholder inquiries, ensuring compliance with SLAs and privacy requirements.

The role emphasizes end-to-end learning support, data integrity, and collaboration with the Employee Services Leadership Team to achieve training goals and improve processes.