Specialist, Learning Management System (LOS Admin Support) 1

Boehringer Ingelheim GmbH; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Boehringer Ingelheim GmbH is seeking an LMS - LOS Admin Specialist to manage day-to-day LOS operations, ensure accurate learning data, and support global end users. You will work with cross‑functional teams to drive process improvements and maintain compliance with global standards.

You will administer training courses, reports, and profiles, troubleshoot LOS issues, and help onboard and upskill internal teams. Strong Excel and Office skills are essential.

Qualifications

• 1–2 years experience in LMS administration (SuccessFactors, Cornerstone or similar).
• Experience in a business service center or shared services environment supporting global clients.
• Familiarity with GxP or other regulated environments is a plus.
• Strong communication, proactive collaboration, and data presentation skills.

Responsibilities

• Monitor and manage service requests via MyServices ticketing tool.
• Maintain LOS: create courses, assign/remove profiles, manage content, run LOS reports, and maintain records.
• Troubleshoot LOS issues and deliver accurate resolutions.
• Collaborate with SMEs and stakeholders to set up and maintain learning activities.
• Deliver proactive communication to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business needs.
• Adhere to SLAs to ensure timely processing and closure of requests.
• Maintain and update LOS process documentation and manuals.
• Assist in planning, testing, and implementing LOS enhancements or configuration changes.
• Ensure compliance with standards including GxP.

Skills

LMS administration

Data analysis

Communication skills

Collaborative work

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Specialist, Learning Management System (LOS Admin Support)

THE POSITION

Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?

Join our team as an LMS - LOS Admin Specialist, where you will manage day ‑ to ‑ day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.

Duties and Responsibilities

• Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
• Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
• Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.
• Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
• Deliver proactive communication and updates to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business requirements.
• Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
• Maintain and update process documentation and manuals for LOS administration.
• Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
• Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
• Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.

About our future employee

You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).

Additionally, we are looking for:

• Experience working in a business service center or shared services environment supporting global clients.
• Familiarity with GxP or other regulated environments is a strong advantage.
• Strong understanding of standardized processes, workflows, and learning operations best practices.
• Excellent communication and interpersonal skills; must be proactive and collaborative.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Experience in reporting, data analysis, and presenting data clearly to stakeholders.
• High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.