Specialist, Learning Management System (LOS Admin Support)

our future Intern; Muntinlupa; In loco; PHP 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

Boehringer Ingelheim Pharmaceuticals, Inc. is seeking an LMS Admin Specialist in the Philippines to manage daily LOS operations, ensure accurate learning data, and support global end users.

You will collaborate with cross‑functional stakeholders and drive process improvements while adhering to global standards and policies. The ideal candidate has 1–2 years of LMS administration experience, preferably with SuccessFactors or Cornerstone, and strong Excel/Office skills.

Competenze

• 1–2 years experience in LMS administration (preferably SuccessFactors, Cornerstone or similar).
• Experience in a business service center/shared services supporting global clients.
• Familiarity with GxP or other regulated environments is a plus.
• Strong understanding of standardized processes, workflows, and learning operations best practices.
• Excellent communication and collaboration skills; proactive and detail‑oriented.

Mansioni

• Monitor and manage service requests via the MyServices ticketing tool with timely responses.
• Maintain LOS: create courses, assign/remove profiles, manage content, run reports, keep records accurate.
• Troubleshoot LOS issues and provide accurate resolutions.
• Collaborate with SMEs and stakeholders to set up learning activities.
• Deliver proactive updates to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business needs.
• Adhere to SLAs for timely processing and closure of requests.
• Maintain/process documentation and LOS admin manuals.
• Assist in planning, testing, and implementing LOS process enhancements or configuration changes.
• Ensure compliance with regulatory standards such as GxP.
• Support onboarding and upskilling initiatives related to LMS tools and processes.

Conoscenze

LMS administration

Ticketing tool (MyServices)

Reporting & data analysis

Stakeholder communication

MS Office (Excel/Word/PowerPoint)

Strumenti

SuccessFactors

Cornerstone

Descrizione del lavoro

Specialist, Learning Management System (LOS Admin Support)

THE POSITION

Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?

Join our team as an LMS -LOS Admin Specialist, where you will manage day ‑ to ‑ day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.

Duties and Responsibilities

• Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
• Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
• Provide high-level support by troubleshooting LOS‑related issues, conducting analysis, and delivering accurate resolutions.
• Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
• Deliver proactive communication and updates to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business requirements.
• Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
• Maintain and update process documentation and manuals for LOS administration.
• Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
• Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
• Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
  

About our future employee

You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).

Additionally, we are looking for:

• Experience working in a business service center or shared services environment supporting global clients.
• Familiarity with GxP or other regulated environments is a strong advantage.
• Strong understanding of standardized processes, workflows, and learning operations best practices.
• Excellent communication and interpersonal skills; must be proactive and collaborative.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Experience in reporting, data analysis, and presenting data clearly to stakeholders.
• High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.