Live Chat Support Specialist

Magic, Inc; Philippines; Remote; PHP 411,715; Part time

Benefits offered by this job

100% work-from-home setup

Hands-on support

Training opportunities

Job summary

A dynamic tech company is seeking a Live Chat Support Specialist to enhance customer engagement and satisfaction. In this role, you'll provide real-time solutions to clients, assisting them with inquiries and product issues through multiple channels. Ideal candidates will have a year of experience in live chat, strong communication skills, and be willing to work flexible hours. Enjoy the benefits of a fully remote job with opportunities for training and professional growth.

Qualifications

• 1 year of experience in live chat support.
• Ability to work 40 hours a week during US business hours.
• Must have own work-from-home setup with adequate equipment.

Responsibilities

• Answering client's inquiries.
• Addressing issues with orders and product inquiries.
• Tracking shipments and handling backend shipping inquiries.

Skills

Strong English communication skills

Live chat experience

Tech-savvy

Job description

Live Chat Support Specialist

Department: Dedicated Recruitment

Employment Type: Freelance

Location: Philippines

Compensation: $5.00 / hour

Description

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities

• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Qualifications

• 1 year live chat experience
• Strong English communication skills, both verbal and written
• Can work 40 hours a week during US business hours, must be open to shifting schedule
• No other commitments, can start ASAP
• Has own work-from-home equipment
  • Internet speed: At least 50mbps
  • Computer processor: At least Core i5 or equivalent
  • Complete with webcam & headset

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities