Pure Email/Chat Agent (Non-Voice) Newbie Friendly

Caldwell Communications Consultancy Philippines; Pasay; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Competitive salary and incentives

Paid training

Career growth opportunities

Friendly and supportive work environment

Job summary

A dynamic communication consultancy in the Philippines seeks a motivated Email/Chat Support Agent to manage customer inquiries through email and live chat. This newbie-friendly, non-voice role offers comprehensive training. Responsibilities include responding to customer inquiries professionally, providing accurate information about products, and maintaining high customer satisfaction. Strong written communication and basic computer skills are key. Enjoy competitive salary, paid training, and career growth opportunities in a supportive work environment.

Qualifications

• Strong written communication skills are essential.
• Must be able to adapt to new tools and processes.
• Can work independently and collaborate within a team.

Responsibilities

• Respond to customer inquiries via email and chat in a timely manner.
• Provide accurate information regarding products and policies.
• Resolve customer concerns through written communication.
• Document and update customer records in the system.

Skills

Good written communication skills in English

Basic computer skills

Ability to navigate multiple systems

Strong attention to detail

Time management skills

Education

Senior High School Graduate or College Level

Job description

We are looking for a motivated and detail-oriented Email/Chat Support Agent to handle customer inquiries through email and live chat platforms. This is a non-voice role, making it ideal for applicants who prefer written communication. Training will be provided, so this position is newbie-friendly.

Key Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns and issues through written communication
• Document and update customer records in the system
• Escalate complex concerns to the appropriate department when necessary
• Maintain high customer satisfaction through excellent written support
• Follow company guidelines and quality standards

Qualifications

• At least Senior High School Graduate or College Level (Fresh graduates are welcome)
• No prior BPO experience required (training will be provided)
• Good written communication skills in English
• Basic computer skills and ability to navigate multiple systems
• Willing to learn and adapt to new tools and processes
• Can work independently and as part of a team

Preferred Skills (But Not Required)

• Experience in chat or email support
• Familiarity with CRM tools and ticketing systems
• Strong attention to detail and time management skills

Benefits

• Competitive salary and incentives
• Paid training
• Career growth opportunities
• Friendly and supportive work environment

APPLY NOW!