Pure Email/Chat Agent (Non-Voice) Newbie Friendly

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 2,411,000 - 4,018,000; Full time

Benefits offered by this job

Competitive salary and incentives

Paid training

Career growth opportunities

Friendly and supportive work environment

Job summary

A leading customer support firm in Metro Manila, Philippines, is seeking a motivated Email/Chat Support Agent to assist customers through email and chat. This is a non-voice role ideal for those who prefer written communication. Training is provided, making it newbie-friendly. Applicants should possess good written English skills, basic computer skills, and be willing to learn. Benefits include competitive salary, paid training, and career growth opportunities.

Qualifications

• Good written communication skills in English.
• Basic computer skills and ability to navigate multiple systems.
• Willing to learn and adapt to new tools and processes.
• No prior BPO experience required; training provided.
• Basic computer skills and ability to navigate multiple systems.

Responsibilities

• Respond to customer inquiries via email and chat in a timely manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer concerns through written communication.
• Document and update customer records in the system.
• Escalate complex issues to the appropriate department when necessary.

Skills

Good written communication skills in English

Basic computer skills

Ability to work independently and in a team

Independent work

Team player

Education

At least Senior High School Graduate or College Level

Job description

We are looking for a motivated and detail-oriented Email/Chat Support Agent to handle customer inquiries through email and live chat platforms. This is a non-voice role, making it ideal for applicants who prefer written communication. Training will be provided, so this position is newbie-friendly.

Key Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns and issues through written communication
• Document and update customer records in the system
• Escalate complex concerns to the appropriate department when necessary
• Maintain high customer satisfaction through excellent written support
• Follow company guidelines and quality standards

Qualifications

• At least Senior High School Graduate or College Level (Fresh graduates are welcome)
• No prior BPO experience required (training will be provided)
• Good written communication skills in English
• Basic computer skills and ability to navigate multiple systems
• Willing to learn and adapt to new tools and processes
• Can work independently and as part of a team

Preferred Skills (But Not Required)

• Experience in chat or email support
• Familiarity with CRM tools and ticketing systems
• Strong attention to detail and time management skills

Benefits

• Competitive salary and incentives
• Paid training
• Career growth opportunities
• Friendly and supportive work environment

APPLY NOW!