Email / Chat Support Executive

Flatworldsolutions; Davao City; On-site; PHP 268,000 - 424,000; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health coverage including HMO and Life Insurance

Free meals and other wellness benefits

Opportunities for professional growth and development

Supportive and dynamic work environment

Job summary

A dynamic customer service firm located in Davao City is seeking an Email / Chat Support Executive to manage customer inquiries through multiple channels. The ideal candidate will possess outstanding written communication skills and the ability to empathize with customers. Responsibilities include troubleshooting issues and documenting interactions. The company offers competitive compensation, comprehensive health coverage, and opportunities for professional growth, contributing to a supportive work environment.

Qualifications

• Impeccable grammar and spelling in written communication.
• Strong attention to detail in all customer interactions.
• Proficient in managing multiple chat conversations at once.
• Ability to multitask and handle multiple chats concurrently.
• Experience using CRM systems and knowledge base tools.

Responsibilities

• Handle inbound customer inquiries via various channels.
• Troubleshoot technical issues for customers.
• Document customer interactions in the CRM system.
• Collaborate with teams to resolve complex issues.
• Collaborate with teams to escalate and resolve complex issues.

Skills

Outstanding written communication skills

Empathy and professionalism

Problem-solving skills

Multitasking ability

Experience with CRM systems

Tools

CRM software

Knowledge base tools

Job description

Flatworld Solutions (Philippines), Inc. | Full time

Email / Chat Support Executive

Davao City, Philippines | Posted on 05/27/2025

We're looking for a confident, motivated, detail-oriented, customer-focused, problem‑solving, and experienced Non‑Voice Customer Service Account Executive to join our dynamic team. As an Email / Chat Support Executive, you will be the frontline of customer interaction, ensuring that all customer inquiries are handled with excellence and efficiency. Your role is crucial in maintaining the integrity of our customer service, supporting our objectives, and enhancing client satisfaction.

What You’ll Do

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and accurate technical support.
• Troubleshoot software, hardware, and other technical issues, guiding customers through solutions with patience and clarity.
• Identify customer needs and seamlessly introduce upgrades, add‑ons, or premium services that align with their requirements.
• Document customer interactions and resolutions within the CRM system.
• Collaborate with other teams to elevate complex issues and ensure timely resolution.

Requirements

• Outstanding written communication skills with impeccable grammar and spelling.
• Empathy and professionalism in customer interactions.
• Strong problem‑solving skills and attention to detail.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Experience using CRM systems and knowledge base tools.

Why Flatworld Philippines

At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer:

• Competitive compensation packages
• Comprehensive health coverage including HMO and Life Insurance
• Opportunities for professional growth and development
• A supportive and dynamic work environment
• Free meals and other wellness benefits

Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team.

Your journey with Flatworld Philippines starts here!