Remote Chat Support Specialist — 24/7 US/UK Coverage

Kamel Media; Philippines; Remote; PHP 1,760,563 - 2,934,272; Full time

Benefits offered by this job

Cost-effective staffing solutions

Access to trained professionals

Flexible working hours

Job summary

A leading chat support service provider is seeking dedicated Chat Support Specialists based in the Philippines. This role involves providing rapid, knowledgeable responses to customer inquiries, maintaining high resolution rates, and engaging meaningfully with clients. Successful candidates will be fluent in English, have experience with platforms like Zendesk and Intercom, and demonstrate empathy in customer interactions. With full coverage across various time zones, this role is essential for delivering excellent customer service and support.

Qualifications

• Must be fluent in English and able to engage with customers effectively.
• Experience managing multiple chats simultaneously is required.
• Understanding of GDPR compliance and PCI-DSS standards.

Responsibilities

• Provide instant responses to customer inquiries via chat.
• Maintain resolution rates above 85%.
• Engage proactively with customers to enhance their experience.

Skills

Proficiency in Zendesk

Effective communication

Empathy in customer interactions

Education

Experience in customer support

Tools

Zendesk

Intercom

Freshchat

LiveChat

Job description

A leading chat support service provider is seeking dedicated Chat Support Specialists based in the Philippines. This role involves providing rapid, knowledgeable responses to customer inquiries, maintaining high resolution rates, and engaging meaningfully with clients. Successful candidates will be fluent in English, have experience with platforms like Zendesk and Intercom, and demonstrate empathy in customer interactions. With full coverage across various time zones, this role is essential for delivering excellent customer service and support.