Newbie friendly for Email and Chat Support Agent

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 156,000 - 223,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance, HMO

Job summary

A customer support service provider in Navotas seeks an Email and Chat Support Agent to assist customers through email and live chat. Responsibilities include responding to inquiries, resolving issues, and documenting interactions. Ideal candidates should have a high school diploma, strong typing skills, and experience in customer service. The position is on-site and focused on maintaining quality communication and customer satisfaction.

Qualifications

• High school diploma or equivalent (college level preferred).
• Strong typing and multitasking abilities.
• Good problem-solving and customer service skills.
• Basic computer literacy and familiarity with online tools.
• Ability to manage multiple conversations or email tickets simultaneously.

Responsibilities

• Respond to customer inquiries through email and live chat in a timely and professional manner.
• Assist customers with product or service information, order status, account issues, and troubleshooting.
• Resolve customer concerns such as refunds, cancellations, billing questions, or technical problems.
• Document interactions and update customer information in the CRM or ticketing system.
• Escalate complex concerns to appropriate departments when necessary.
• Ensure accuracy, quality, and consistency in written responses.
• Follow company policies, communication guidelines, and service standards.
• Meet response time, resolution rate, and customer satisfaction targets.

Skills

Strong typing

Multitasking abilities

Problem-solving skills

Customer service skills

Basic computer literacy

Education

High school diploma or equivalent

Job description

Newbie friendly for Email and Chat Support Agent

Caldwell Communications Consultancy Philippines

On-site - Navotas | No Exp Required | High/Senior High School | Full-time

An Email and Chat Support Agent provides customer assistance through email and live chat platforms. The role focuses on addressing customer inquiries, resolving issues, and providing accurate information while maintaining professional written communication and timely responses.

Benefits

• Medical Reimbursement
• Health Insurance, HMO

Key Responsibilities

• Respond to customer inquiries through email and live chat in a timely and professional manner.
• Assist customers with product or service information, order status, account issues, and troubleshooting.
• Resolve customer concerns such as refunds, cancellations, billing questions, or technical problems.
• Document interactions and update customer information in the CRM or ticketing system.
• Escalate complex concerns to appropriate departments when necessary.
• Ensure accuracy, quality, and consistency in written responses.
• Follow company policies, communication guidelines, and service standards.
• Meet response time, resolution rate, and customer satisfaction targets.

Required Skills & Qualifications

• High school diploma or equivalent (college level preferred).
• Strong typing and multitasking abilities.
• Good problem-solving and customer service skills.
• Basic computer literacy and familiarity with online tools.
• Ability to manage multiple conversations or email tickets simultaneously.

Fraud Awareness

If the position requires you to work overseas, please be vigilant and beware of fraud.

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.