Pure Email/Chat Agent (Non-Voice) Newbie Friendly

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary and incentives

Paid training

Career growth opportunities

Friendly and supportive work environment

Job summary

A leading communications consultancy firm in Metro Manila is seeking a motivated Email/Chat Support Agent. This non-voice role involves handling customer inquiries through email and live chat platforms. The position is ideal for those who prefer written communication, with training provided to ensure success. Responsibilities include responding to inquiries, resolving concerns, and maintaining customer records. Ideal candidates should have strong written communication skills and basic computer proficiency. A friendly work environment and opportunities for career growth are also offered.

Qualifications

• Good written communication skills in English.
• Basic computer skills and ability to navigate multiple systems.
• Willing to learn and adapt to new tools and processes.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide accurate information regarding products and policies.
• Resolve customer concerns through written communication.

Skills

Good written communication skills in English

Basic computer skills

Ability to navigate multiple systems

Strong attention to detail

Time management skills

Education

At least Senior High School Graduate or College Level

Job description

We are looking for a motivated and detail-oriented Email/Chat Support Agent to handle customer inquiries through email and live chat platforms. This is a non-voice role, making it ideal for applicants who prefer written communication. Training will be provided, so this position is newbie-friendly.

Key Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns and issues through written communication
• Document and update customer records in the system
• Escalate complex concerns to the appropriate department when necessary
• Maintain high customer satisfaction through excellent written support
• Follow company guidelines and quality standards

Qualifications

• At least Senior High School Graduate or College Level (Fresh graduates are welcome)
• No prior BPO experience required (training will be provided)
• Good written communication skills in English
• Basic computer skills and ability to navigate multiple systems
• Willing to learn and adapt to new tools and processes
• Can work independently and as part of a team

Preferred Skills (But Not Required)

• Experience in chat or email support
• Familiarity with CRM tools and ticketing systems
• Strong attention to detail and time management skills

Benefits

• Competitive salary and incentives
• Paid training
• Career growth opportunities
• Friendly and supportive work environment

APPLY NOW!