IT Support Analyst | Earn up to PHP 80K | Day 1 HMO + Free Lunch | Hybrid

TGT Global; Philippines; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO from Day 1

PTOs 24

Annual appraisals

Free meals

Overseas training

Hybrid work

Job summary

TGT Global is seeking an IT Support Analyst to provide comprehensive technical support to MSP partners and their clients. You will handle incidents, manage tickets, and create helpful documentation.

Ideal candidates have 3+ years in IT support, experience with cloud solutions, and strong communication skills. This role offers a hybrid work setup in Eastwood, Philippines, with a day shift.

Qualifications

• 3+ years experience as IT Support Analyst or Application Support.
• Experience with cloud-based software solutions and basic architecture concepts.
• Experience creating support articles and step-by-step guides.
• Familiarity with accounts payable processes is a plus.
• Experience with SQL database, queries and reports.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication with non-technical customers.

Responsibilities

• Incident management and ticket resolutions across devices and networks.
• Additional general administration tasks.
• Monitoring and management of system alerts to prevent issues.
• Documentation and knowledge sharing.
• Communication with customers.

Skills

IT Support

Cloud solutions

SQL queries

Documentation

Customer communication

Tools

SQL Database

Reporting tools

Job description

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Your Best Work Setup: Join us in Eastwood and enjoy the flexibility of a hybrid work arrangement on a day shift!

As an IT Support Analyst...

You’ll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• More than 3+ years of required experience as an IT Support Analyst or Application Support role

• Expertise with cloud-based software solutions and understanding of basic software architecture concepts.

• Help setting up new customers, creating support articles, step by step guides and other helpful documentation to ensure fast and effortless adoption of the module.

• Familiarity of accounts payable processes and basic accounting principles is a plus.

• Experience with SQL database and queries and report.

• Strong problem-solving skills and ability to troubleshoot technical issues effectively.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they elevate.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment.