Technical Enablement Manager | Day 1 HMO + Free Lunch | Eastwood

TGT Global; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health & Wellbeing from Day 1

PTOs and rewards

Overseas training

Hybrid work arrangement

Daily meals and treats

Job summary

TGT Global is seeking a Technical Account Manager to drive partner onboarding, implementation, and platform adoption for US-based clients from our Philippines hub. You will act as a trusted technical advisor, deliver trainings, and guide automation initiatives while coordinating with Product and Success teams.

You will lead quarterly business reviews, identify risks and opportunities, manage escalations, and ensure successful transitions to ongoing success management within a flexible hybrid

Qualifications

• 3+ years in Technical Account Management or related roles.
• Experience in MSPs, SaaS, IT automation environments.
• Experience delivering onboarding/enablement/implementation for customers.
• Experience presenting to technical and business stakeholders.

Responsibilities

• Lead partner onboarding, implementation, and platform adoption.
• Deliver training and adoption guidance as a trusted technical advisor.
• Provide insights and recommendations during QBRs and adoption reviews.
• Manage technical inquiries and coordinate with Product/Development/Success teams.

Skills

Technical Account Management

MSP/SaaS experience

Customer onboarding

Stakeholder communication

Tools

PSA systems

ITSM tools

Automation platforms

Job description

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Your Best Work Setup: Join our Eastwood team and enjoy a flexible hybrid work arrangement while supporting US-based clients on a night shift schedule.

Ideal Technical Profile

• More than 3+ years of required experience as a Technical Account Manager, Customer Success, Solutions Consultant, Implementation Consultation, Service Delivery, or related roles.

• Experience working within the Managed Service Providers (MSPs), SaaS, IT Automation, or SaaS technology environments.

• Experience delivery customer onboarding, enablement, or implementation programs.

• Experience presenting to technical and business stakeholders.

• Working knowledge of PSA, ITSM, automation, and AI-driven service management platforms.

Your Impact Starts Here

Partner Onboarding & Implementation

• Lead partner onboarding, implementation, and platform adoption.

• Facilitate kickoff, planning, and onboarding sessions.

• Ensure successful transition to ongoing success management.

Technical Advisory & Partner Enablement

• Act as a trusted technical advisor to partners.

• Deliver training, best practices, and adoption guidance.

• Support automation and workflow optimization initiatives.

Quarterly Business Reviews & Adoption

• Provide technical insights and adoption recommendations during QBRs.

• Identify risks and opportunities to improve partner success.

Escalation & Product Coordination

• Manage technical inquiries and coordinate escalations.

• Liaise between Partners, Product, Development, and Success teams.

• Drive issue resolution and advocate for partner needs.

Cross-Functional Collaboration

• Maintain accurate records and support business objectives.

• Uphold company values, confidentiality, and collaborative teamwork.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!