Learning Plus - Fulfillment Support Officer

AnchorEd; Manila; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Government-mandated benefits (SSS,Phil

HMO coverage

Job summary

AnchorEd is seeking a Fulfillment Officer in Manila to manage end-to-end order processing and shipments, ensuring accuracy, timely delivery, and prompt resolution of customer concerns.

You will handle order assignment for picking, SLA adherence, courier coordination, invoicing, and daily status updates while supporting inventory and team guidance. A strong admin/fulfillment operations background is required.

Qualifications

• Female
• 8am-5pm
• Onsite, mon-fri
• College graduate
• Admin/fulfillment operations background

Responsibilities

• As per the job listing: manage end-to-end order processing and shipment, assign orders for picking, monitor fulfillment within SLA, coordinate courier pickups, generate invoices/receipts and update payment statuses, support with order checks and quality control, update order statuses daily, provide guidance to team, contact customers for issues, escalate concerns, validate courier billings, input manual orders and assist with inventory.

Education

College graduate

Job description

The Fulfillment Officer manages the end-to-end processing and shipment of customer orders, ensuring accuracy, timely delivery, and prompt resolution of customer concerns.

Key Responsibilities:

• Assign orders for picking by printing sales orders and booklists.
• Ensure all orders are fulfilled within the prescribed SLA.
• Monitor and dispatch orders; coordinate and courier/shuttle pick-ups as needed.
• Generate invoices and receipts per order and update payment statuses in the system.
• Assist with order checking and quality control as required.
• Complete and update open order statuses daily.
• Take over supervisory tasks when the Supervisor/Lead is unavailable.
• Provide guidance and oversight to team members as needed.
• Contact customers promptly for any issues or concerns with their orders.
• Escalate order concerns to the manager or eCommerce team (e.g., on-hold, problematic, out-of-stock, or modified orders).
• Validate courier billings/petty cash as necessary and ensure timely payment.
• Input manual orders and process order changes when needed.
• Helps with inventory process as needed.

Customer Support

• Coordinate with couriers regarding returns, shipments, and delivery issues.
• Handle customer tickets via live chat, helpdesk and calls through platforms such as Happyfox, Zoho, Viber, Aircall, etc. ensuring resolution within SLA.
• Issue digital access credentials (e.g., BJU, Ignitia, DLO, Quipper, OGT, etc.) to customers in a timely manner.
• Issues discount codes/payment links to customers as needed
• Provide support to other teams (e.g., collaboration, coaching) as needed.

Qualifications

• Female
• 8am-5pm
• Onsite, mon-fri
• College graduate
• Admin/fulfillment operations background

What's in it for you at AnchorEd?

We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Semestral and Christmas breaks on top of leave credits
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.
• HMO coverage upon regularization
  Choose between:
• Higher individual coverage, or
• Coverage for you plus one eligible dependent
  HMO benefits also include:
• Optical reimbursements
• Maternity cash assistance

Family-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members
• Additional scholarship discounts for siblings, nephews, and nieces
• Paid Wedding Leave
• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.