Homeschool Global Philippines - Learn Touch Administrative Assistants

AnchorEd; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Government-mandated benefits (SSS,Phil

PhilHealth

Pag-IBIG

Company-issued laptop

HMO coverage

Tuition assistance for children

Leave allowances and holidays

Job summary

AnchorEd is hiring an Administrative Assistant to ensure accurate student data in the CRM and timely workflow progress. You will generate status reports to help advisors and the Program Manager monitor student outcomes and assist with proactive outreach.

Qualifications include an education-related degree, LET preferred, and strong admin, organizational, and communication skills. Experience with LMS and CRM tools is required, with a capability to manage multiple tasks under pressure.

Qualifications

• Education graduate or related field.
• LET passer preferred.
• Strong admin, planning, and program implementation skills.
• Excellent written and verbal communication in English.
• Ability to delegate and keep the team productive.
• Proficient with admin tech tools and CRM/LMS.

Responsibilities

• Ensure accuracy and timeliness of CRM student data and workflow.
• Generate reports to monitor student progress for advisors and Program Manager.
• Support SLA and TAT adherence and facilitate proactive outreach.
• Collaborate with Program Manager for outbound communications.
• Maintain onboarding templates and relationship communications.
• Track weekly dashboards (Advisor Tracker, Touch LA-FA, TLC).
• Back up as ticket agent for Advisors/Program Managers when needed.
• Coordinate with Family Care and Support, Data Quality, and HG Platform updates.
• Lead process-improvement projects and assist in database clean-up.

Skills

Administrative skills

Organization & planning

Excellent communication

Team delegation

Tech-savvy for admin tasks

Leadership & problem-solving

Work under pressure

CRM and LMS experience

Education

Education degree or related field

Licensed teacher (LET passer)

Tools

CRM tools

LMS platforms

Job description

The Administrative Assistant is responsible for ensuring the completeness and accuracy of the student's information in the CRM, as well as the timeliness of the movement of the workflow. She is also responsible in generating reports on the status of the students to be able to monitor and assist the advisors and the Program Manager in monitoring the students for them to finish strong.

Key Responsibilities:

• 1. Adheres to the set Service Level Agreement (SLA) and Turn-around Time(TAT).
• 2. Assist the advisors on the Service Level Agreement (SLA) and Turn-around Time (TAT) for
• b. Welcome Email
• 3. Responsible for the Service Level Agreement (SLA) and Turn-around Time (TAT) for theprogress monitoring of the assigned students.
• a. Collaborate with the Program Manager for the appropriate Proactive Outbound
• Communication (POC)
• b. Escalate students for possible withdrawal or dropping
• 4. Responsible for the Service Level Agreement (SLA) and Turn-around Time (TAT) for
• post-onboarding to assist the Program Advisors.
• a. Congratulatory Email
• 5. Monitoring of the Advisors Tracker
• a. Touch LA-FA Tracker for the weekly update
• b. Touch-TLC for weekly updating
• 6. Tracking of other Touch Curated trackers:
• 7. Prepare and review weekly reports from CRM for monitoring the status of every
• student.
• a. CRM Extraction
• 8. Assist as a backup ticket agent for Advisors and Program Managers on leave.
• 9. Collaborate with the Family Care and Support Officer for the following:
• a. Update the FA Database
• 10. Collaborate with the Data Quality Officer for CRM database extraction.
• 12. Communicate HG Platform updates to the Learn Team.
• a. MS Teams
• b. Weekly alignment
• 13. Align with Touch Program Manager
• a. Program Admin tasks in relation to set SLAs and TATs
• 14. Coordinate and follow through with advisors on requests for change in
• accreditation/program/cycle
• 15. Maintain/update Touch Curated and TLC FS templates such as:
• a. Welcome Email
• b. Welcome chat
• c. Congratulatory Email
• 17. Responsible for monitoring and moving the workflow of students of assigned advisors from
• Advisor Assignment to Touch Course Completed.
• Other Items:
• Project-based:
• 1. Lead new projects for process improvement
• 2. Lead for Student Database clean-up

Qualifications

• A graduate of an education course or a related field
• Preferably a licensed professional teacher (LET passer)
• Skills
• Possesses strong administrative skills and extensive experience in organization, planning, and implementation of programs
• Demonstrates excellent communication and interpersonal skills, both written and verbal
• Demonstrates the ability to delegate tasks effectively, ensuring that team members are engaged and productive
• Proficient in using technology and tools for administrative tasks
• Exhibits strong leadership abilities and problem-solving skills
• Adaptable to various tasks and capable of working under pressure to meet deadlines
• Experience
• Has a proven track record in managing projects, schedules, and resources efficiently
• Experienced in managing Learning Management Systems (LMS) and Customer Relationship Management (CRM) tools
• Experienced in classroom management, fostering a positive learning environment, and implementing effective behavior management strategies

What's in it for you at AnchorEd?

We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Semestral and Christmas breaks on top of leave credits
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.
• HMO coverage upon regularization
  Choose between:
• Higher individual coverage, or
• Coverage for you plus one eligible dependent
  HMO benefits also include:
• Optical reimbursements
• Maternity cash assistance

Family-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members
• Additional scholarship discounts for siblings, nephews, and nieces
• Paid Wedding Leave
• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.