Lead, Logistics FinOps & Disputes — CX Champion

APM Terminals; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk is seeking a senior SCM leader to guide a team coordinating end-to-end order execution across air, landside and ocean. The role emphasizes customer experience leadership, process optimization, and the adoption of digital solutions to improve service levels and cost efficiency.

You will drive area strategy, mentor team members, and collaborate with global partners to ensure aligned performance metrics and continuous improvements in a dynamic logistics environment.

Qualifications

• Leadership experience in logistics or supply chain management.
• Strong business acumen and commercial understanding of local market.
• Excellent communication and coaching abilities.

Responsibilities

• Lead a team of agents managing a customer portfolio and optimize service delivery.
• Drive customer experience strategy and promote digital solutions adoption.
• Collaborate across functions to improve delivery performance and SOPs.

Job description

Maersk is seeking a senior SCM leader to guide a team coordinating end-to-end order execution across air, landside and ocean. The role emphasizes customer experience leadership, process optimization, and the adoption of digital solutions to improve service levels and cost efficiency.

You will drive area strategy, mentor team members, and collaborate with global partners to ensure aligned performance metrics and continuous improvements in a dynamic logistics environment.