Logistics CX & FinOps Lead: Docs, SLA Success

Damco Spain SL; Hinoba-an; On-site; PHP 500,000 - 700,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience and FINOPS Specialist to manage daily documentation tasks, ensuring quality of service and timely submission to stakeholders. You will support peers on process challenges and focus on data quality to meet SLAs.

Responsibilities include preparing export/import documentation, adhering to IOPs, and possibly training new hires, with a commitment to inclusivity and a supportive work environment.

Responsibilities

• Prepare export/import documentation accurately and timely.
• Maintain data quality to meet SLAs.
• Assist peers with process challenges and root-cause analyses when escalations occur.

Job description

Maersk is seeking a Lead Logistics Customer Experience and FINOPS Specialist to manage daily documentation tasks, ensuring quality of service and timely submission to stakeholders. You will support peers on process challenges and focus on data quality to meet SLAs.

Responsibilities include preparing export/import documentation, adhering to IOPs, and possibly training new hires, with a commitment to inclusivity and a supportive work environment.