Lead Logistics CX & FinOps Specialist

Maersk; Pasig; On-site; PHP 260,000 - 360,000; Full time

Job summary

Maersk in Pasig, Philippines, is seeking a Documentation Specialist responsible for handling daily documentation tasks in line with Client/Process IOPs and ensuring service quality at all times. You will prepare export/import documents, submit them to stakeholders on time, and maintain data quality to meet SLAs.

You will support peers, train new hires, and may perform root cause analyses during escalations.

Qualifications

• Experience with documentation processes and maintaining data quality.
• Ability to support peers and train new hires.

Responsibilities

• Handle daily documentation tasks in line with Client/Process IOPs and ensure quality of service.
• Prepare export/import documentation and submit to stakeholders timely and accurately.
• Adhere to IOPs and check deviations with stakeholders; maintain data quality to meet SLAs.
• May train new hires on the process(es) and assist peers with challenges.
• May perform root cause analyses in escalations.

Skills

Documentation

Process understanding

Data quality

Root cause analysis

Training new hires

Job description

Maersk in Pasig, Philippines, is seeking a Documentation Specialist responsible for handling daily documentation tasks in line with Client/Process IOPs and ensuring service quality at all times. You will prepare export/import documents, submit them to stakeholders on time, and maintain data quality to meet SLAs.

You will support peers, train new hires, and may perform root cause analyses during escalations.