Senior FinOps & CX Delivery Lead

Damco Spain SL; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk in the Philippines is seeking a Finance Operations and Customer Experience Manager to lead a team delivering timely, accurate invoicing and end-to-end service excellence for all customer segments.

You will own standardized FinOps processes, drive process improvements, and collaborate across CX, CPMs, FPOs, and GSC teams to ensure seamless delivery and risk mitigation in a fast-paced, global logistics environment.

Qualifications

• Experience in logistics, operations, or finance operations.
• Proven ability to lead teams and deliver performance targets.
• Experience in managing customer-facing operations.
• Strong understanding of end-to-end business processes.
• Ability to drive performance, accountability, and continuous improvement.
• Experience in handling escalations and managing risks effectively.
• Strong communication and stakeholder management skills.
• Customer-centric mindset with commitment to service excellence.

Responsibilities

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching to ensure KPI delivery.
• Oversee FinOps activities and ensure execution meets service standards.
• Champion “The Maersk Way” in team behaviors and decision-making.
• Align team initiatives with strategic goals and customer needs while proactively identifying and mitigating risks.
• Act as the escalation point for service issues and drive timely resolution.
• Collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless, end-to-end service delivery.
• Document, maintain, and govern area-level FinOps processes to ensure consistency and scalability.

Skills

Logistics operations

Team leadership

Customer-focused operations

End-to-end processes

Escalation management

Stakeholder management

KPI delivery

Matrix organization experience

Job description

Maersk in the Philippines is seeking a Finance Operations and Customer Experience Manager to lead a team delivering timely, accurate invoicing and end-to-end service excellence for all customer segments.

You will own standardized FinOps processes, drive process improvements, and collaborate across CX, CPMs, FPOs, and GSC teams to ensure seamless delivery and risk mitigation in a fast-paced, global logistics environment.