Lead Global Logistics: Customer Experience & Ops

APM Terminals Gothenburg; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Site-based Pasig

Mid-shift schedule

Job summary

Maersk in Pasig City is seeking a Customer Service Support professional to ensure smooth end-to-end shipments and strong customer advocacy. The role emphasizes understanding customer needs, managing expectations, and delivering on SLAs while coordinating with global teams.

The ideal candidate has at least 2 years in shipping/logistics customer service, fluent in English and Spanish, and proficient in MS Office. This site-based mid-shift role offers exposure to international operations.

Qualifications

• 2+ years in Customer Service Support in shipping/logistics.
• Fluent in Spanish and English, written and spoken.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• WFO Pasig site-based with mid-shift schedule.

Responsibilities

• Meet SLAs and customer-specific KPIs.
• Adhere to standard processes and IOPs for operational compliance.
• Coordinate end-to-end shipments with internal and external stakeholders.
• Act as customer advocate and share insights with internal teams.

Skills

Lead Logistics

Change Management

Stakeholder Management

Communication Skills

Customer Centricity

MS Office

Education

Bachelor’s Degree in Logistics/Supply Chain

Job description

Maersk in Pasig City is seeking a Customer Service Support professional to ensure smooth end-to-end shipments and strong customer advocacy. The role emphasizes understanding customer needs, managing expectations, and delivering on SLAs while coordinating with global teams.

The ideal candidate has at least 2 years in shipping/logistics customer service, fluent in English and Spanish, and proficient in MS Office. This site-based mid-shift role offers exposure to international operations.