Lead Customer Service & Case Resolution

Ups; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ups is seeking a GBS Lead Customer Service Rep in the Philippines. The role focuses on delivering customer service, case input, investigation, and tracking until resolution, with a commitment to accurate documentation of customer concerns and evidence.

The position is permanent, supporting UPS's global customer service objectives and requires dedicated effort to maintain service quality and timely case closure.

Qualifications

• Customer service experience preferred.
• Ability to document and investigate customer cases.
• Strong communication and data-entry skills.

Responsibilities

• Provide customer service, input and investigate cases, field calls, and monitor resolution progress.
• Document incoming information regarding customer concerns and evidence.
• Ensure cases are completed with accurate information and timely follow-up.

Job description

Ups is seeking a GBS Lead Customer Service Rep in the Philippines. The role focuses on delivering customer service, case input, investigation, and tracking until resolution, with a commitment to accurate documentation of customer concerns and evidence.

The position is permanent, supporting UPS's global customer service objectives and requires dedicated effort to maintain service quality and timely case closure.