Gbs Lead Customer Service Rep

Ups; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ups is seeking a GBS Lead Customer Service Rep in the Philippines. The role focuses on delivering customer service, case input, investigation, and tracking until resolution, with a commitment to accurate documentation of customer concerns and evidence.

The position is permanent, supporting UPS's global customer service objectives and requires dedicated effort to maintain service quality and timely case closure.

Qualifications

• Customer service experience preferred.
• Ability to document and investigate customer cases.
• Strong communication and data-entry skills.

Responsibilities

• Provide customer service, input and investigate cases, field calls, and monitor resolution progress.
• Document incoming information regarding customer concerns and evidence.
• Ensure cases are completed with accurate information and timely follow-up.

Job description

GBS Lead Customer Service Rep

Company : Ups
Job Type : Full Time Philippines

Job Description - GBS Lead Customer Service Rep

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.