Customer Service & Upsell Specialist (Flexible Hours)

Recruitify_HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Recruitify_HR is looking for a dedicated customer service representative in the Philippines. The ideal candidate must have a bachelor's degree and at least 2 years of experience in customer service. Responsibilities include providing excellent service to clients, maintaining accurate records, and collaborating with team members. The position requires strong communication skills, adaptability, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Minimum of 2 years of experience in customer service or a related field.
• Ability to work in a team and contribute to group goals.
• Available to work flexible schedules including evenings and weekends.

Responsibilities

• Provide excellent customer service and support to clients over the phone and via email.
• Assist customers with inquiries and resolve issues timely.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery.
• Identify opportunities for upselling and cross-selling services.

Skills

Strong communication skills

Customer-centric approach

Patience

Empathy

Adaptability

Education

Bachelor's degree in a related field

Job description

Recruitify_HR is looking for a dedicated customer service representative in the Philippines. The ideal candidate must have a bachelor's degree and at least 2 years of experience in customer service. Responsibilities include providing excellent service to clients, maintaining accurate records, and collaborating with team members. The position requires strong communication skills, adaptability, and the ability to work flexible hours including evenings and weekends.