Customer Experience Specialist – Billing & Upsell

RELX; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX is seeking a customer support professional in the Philippines to handle billing inquiries, service requests, and complaints. You will provide product and service information, resolve issues, and identify upselling opportunities to strengthen customer relationships.

The role supports the Customer Support/Operations function as a generalist or in a blend of disciplines, following standard procedures to ensure consistent outcomes.

Qualifications

• Customer service experience or relevant training.
• Ability to follow instructions and standard procedures.
• Ability to assess and resolve straightforward issues.
• Good communication and listening skills.

Responsibilities

• Provide best possible service to customers including billing queries and service requests.
• Resolve inquiries and complaints in a fair and effective manner.
• Provide product and service information and identify upselling opportunities.

Skills

Customer service

Communication

Problem solving

Process adherence

Upselling opportunities

Education

High school diploma or equivalent

Customer service training

Job description

RELX is seeking a customer support professional in the Philippines to handle billing inquiries, service requests, and complaints. You will provide product and service information, resolve issues, and identify upselling opportunities to strengthen customer relationships.

The role supports the Customer Support/Operations function as a generalist or in a blend of disciplines, following standard procedures to ensure consistent outcomes.