Enterprise Shipments Support Specialist
Ups
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Job summary
Ups in the Philippines is seeking a GBS Customer Support Representative-33 to join a Fortune Global 500 team. You will assist Enterprise customers with tracking inquiries for orders and shipments using customer systems and tools, ensuring accurate updates and timely responses.
You will handle investigations of lost, delayed, or missing shipments, process customer claims, respond to inquiries by phone and email, document all interactions, escalate complex issues, and maintain SLAs and data
Job description
Ups in the Philippines is seeking a GBS Customer Support Representative-33 to join a Fortune Global 500 team. You will assist Enterprise customers with tracking inquiries for orders and shipments using customer systems and tools, ensuring accurate updates and timely responses.
You will handle investigations of lost, delayed, or missing shipments, process customer claims, respond to inquiries by phone and email, document all interactions, escalate complex issues, and maintain SLAs and data
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