Gbs Customer Support Representative-33

Ups; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Ups in the Philippines is seeking a GBS Customer Support Representative-33 to join a Fortune Global 500 team. You will assist Enterprise customers with tracking inquiries for orders and shipments using customer systems and tools, ensuring accurate updates and timely responses.

You will handle investigations of lost, delayed, or missing shipments, process customer claims, respond to inquiries by phone and email, document all interactions, escalate complex issues, and maintain SLAs and data

Job description

GBS Customer Support Representative-33

Company : Ups Job Type : Full Time Philippines

Job Description - GBS Customer Support Representative-33

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Assist Enterprise customers with tracking inquiries for orders and shipments using customer's systems and tools.
• Handle investigation cases related to lost, delayed, or missing shipments.
• Manage and process customer claims accurately and efficiently in accordance with company procedures.
• Respond to customer inquiries via phone and email in a professional and courteous manner.
• Document all customer interactions, actions taken, and case updates within the system.
• Escalate complex or unresolved issues to appropriate teams when necessary.
• Maintain service level agreements (SLAs) and performance metrics.
• Ensure compliance with company policies, data privacy standards, and Apple guidelines.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.