Last Mile Regional Lead - Hub Operations, SPX Express (Northern Luzon)

Shopee; Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Shopee Manila is seeking a seasoned Operations Leader to own end-to-end regional performance, strategy execution, and governance across multiple hubs. You will translate network objectives into actionable plans and align Area Managers with cross-functional stakeholders.

The role emphasizes KPI governance, capacity planning, and people development in a fast-growing logistics environment. You will drive improvements in service levels, cost efficiency, and operational health while ensuring

Qualifications

• Bachelor’s degree in logistics, supply chain, business administration, industrial engineering, or related field.
• 8–12 years in logistics, supply chain, or last mile operations.
• 3–5 years in a multi-site regional or senior operations leadership role.
• Proven experience managing Area Managers or equivalent multi-layer operations structure.
• Strong background in high-volume, fast-moving logistics or distribution networks.

Responsibilities

• Oversee multiple Area Managers and the regional hub network to meet KPIs.
• Ensure first mile and last mile operations align with standards and KPIs.
• Lead quarterly and weekly business reviews to track performance.
• Coach Area Managers and build a high-performing regional operations team.
• Coordinate with OPEX, Strategy, FinOps, Claims and others to ensure policy alignment.
• Lead regional capacity planning, volume forecasting, and network optimization.
• Drive long-term network expansion readiness with Strategy and Network Planning.

Skills

KPI governance

Regional leadership

Stakeholder management

Capacity planning

Performance management

Strategy execution

People development

Education

Bachelor’s degree in Logistics / Supply Chain Management / Business Administration / Industrial Engineering or related field

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Responsible for the end-to-end operational performance, strategy execution, and governance of multiple areas within an assigned region. The role ensures that all hubs and areas consistently achieve operational KPIs, comply with standardized processes, and deliver high standards of service, efficiency, safety, and control. It translates network and business objectives into regional execution plans and drives alignment across Area Managers and cross-functional stakeholders.Duties and Responsibilities:1. Regional Operational Governance & PerformanceOversees performance of multiple Area Managers and the overall hub network within the assigned region.Ensures consistent execution of first mile and last mile operations across all areas in alignment with company standards and KPIs.Monitors regional operational health and drives resolution of systemic, cross-area, and structural issues.Ensures sustained achievement of regional KPIs including service levels, productivity, delivery performance, cost efficiency, and RTS performance.2. Strategy Execution & Network AlignmentTranslates national or network-level strategies into regional execution plans and operational priorities.Ensures alignment of hub and area operations with broader business, network, and service objectives.Drives implementation of new initiatives, process changes, and operational enhancements across the region.3. Performance Management & Business ReviewsEstablishes and leads structured performance governance cadence (e.g., weekly/monthly business reviews) with Area Managers.Reviews performance trends, identifies systemic gaps, and ensures execution of corrective and preventive actions across areas.Ensures data accuracy, performance integrity, and consistency of operational reporting across the region.4. People Leadership & Capability DevelopmentLeads, coaches, and develops Area Managers to strengthen execution discipline and leadership capability.Builds a high-performing regional operations organization capable of scaling with network growth.Drives succession planning and capability building for key operational roles within the region.5. Cross-Functional & Enterprise CoordinationServes as primary regional interface with key functions including OPEX, Strategy, FinOps, Claims, and other Support stakeholders.Ensures regional alignment with functional policies, standards, and initiatives.Resolves escalated cross-area and cross-functional issues, ensuring timely resolution and alignment across stakeholders.Escalates enterprise-level or structural issues requiring national or network intervention.6. Capacity Planning & Regional OptimizationLeads regional capacity planning, including volume forecasting, manpower alignment, and hub/area capacity balancing.Drives optimization of regional network efficiency, cost structure, and service coverage.Supports long-term network planning and expansion readiness in coordination with Strategy and Network Planning teams.7. Perform other duties as may be assigned by the Reporting ManagerRequirements:Educational Background & Certifications RequirementBachelor’s degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or related field.Experience RequirementAt least 8–12 years of experience in logistics, supply chain, or last mile operations.Minimum 3–5 years in a multi-site regional or senior operations leadership role.Proven experience managing Area Managers or equivalent multi-layer operations structure.Strong background in high-volume, fast-moving logistics or distribution networks.Knowledge and SkillsDeep understanding of end-to-end logistics operations (first mile, last mile, hub networks).Strong regional or multi-site operations leadership capability.Proven ability to drive large-scale performance management and KPI governance systems.Strong strategic execution capability (translating plans into operational outcomes).Advanced stakeholder management across multiple functions (OPEX, Finance, Strategy, Claims, etc.).Strong analytical capability with ability to interpret complex operational and financial data.Strong organizational leadership, decision-making, and escalation management skills.Ability to operate in high-growth, high-complexity logistics environments