L&D Solutions Consultant – Client Services & AI Enablement

Visa; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Visa is seeking a Consultant, Learning & Development in Manila to partner with Client Services and cross-functional teams. You will identify workforce capability needs, design capability development strategies, and lead initiatives from discovery through implementation to improve performance and business outcomes.

The role emphasizes AI enablement, scalable learning experiences, and collaboration with Visa University, Technology, and BI&A to align with enterprise priorities.

Qualifications

• Experience in Learning & Development, Workforce Development, Organizational Development, Performance Improvement, Talent Development, or a related field.
• Experience supporting learning, workforce capability, performance improvement, or enablement initiatives from discovery through implementation.
• Experience consulting with business stakeholders to assess needs and translate business objectives into workforce capability and development solutions.
• Experience designing, developing, and implementing learning programs, workforce development initiatives, or performance improvement solutions.
• Experience applying performance consulting, human-centered design, adult learning, and behavior change methodologies.
• Strong stakeholder management, facilitation, communication, analytical, problem-solving, and solution design skills.
• Ability to manage multiple priorities and collaborate effectively across cross-functional, global teams.

Responsibilities

• Partner with Client Services leaders and stakeholders to assess workforce capability needs, identify performance improvement opportunities, and translate business priorities into capability development strategies and solutions.
• Lead capability initiatives from discovery through implementation, coordinating stakeholders, subject matter experts, and cross-functional partners to achieve defined business outcomes.
• Design and develop skills frameworks, proficiency models, capability assessments, and workforce development strategies that support workforce readiness, proficiency growth, and organizational transformation.
• Evaluate workforce capability gaps and recommend targeted development approaches that accelerate employee performance and business impact.
• Design scalable learning experiences, capability journeys, adoption programs, performance support resources, and enablement solutions aligned to business goals and measurable outcomes.
• Apply performance consulting, adult learning, human-centered design, and behavior change principles to create effective employee development experiences.
• Design and implement AI enablement solutions that enhance employee effectiveness, accelerate capability development, and support business transformation objectives.
• Identify and evaluate opportunities to leverage emerging technologies, AI-powered experiences, and innovative approaches to improve workforce capability and readiness.
• Define success measures, evaluation strategies, and reporting requirements that assess capability growth, proficiency progression, adoption, and business outcomes.
• Analyze workforce data, stakeholder feedback, and performance indicators to continuously improve capability development solutions and maximize business value.
• Partner with Process Excellence, Knowledge Management, Change Readiness, Talent Management & Development, Visa University, Technology, and BI&A teams to align capability initiatives with enterprise priorities, standards, and future-state ways of working.
• Serve as a trusted advisor to business leaders on workforce capability strategy, learning solutions, AI enablement, and organizational readiness. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Facilitate complex, multi-week technical learning programs for onboarding and upskilling, creating engaging learning experiences that build role proficiency, reinforce knowledge application, and accelerate readiness to perform (Client Care only).
• Provide performance coaching in partnership with people leaders to reinforce learning, address individual capability gaps, and support employees in progressing toward expected levels of proficiency and performance (Client Care only).
• Enable consistent, high-quality delivery by developing and contributing to Train-the-Trainer (T3) programs, facilitator resources, and instructor readiness activities. (Client Care only)

Job description

Visa is seeking a Consultant, Learning & Development in Manila to partner with Client Services and cross-functional teams. You will identify workforce capability needs, design capability development strategies, and lead initiatives from discovery through implementation to improve performance and business outcomes.

The role emphasizes AI enablement, scalable learning experiences, and collaboration with Visa University, Technology, and BI&A to align with enterprise priorities.