Learning & Development Consultant, Client Services & AI

Visa; Pasay; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Visa is seeking a Consultant, Learning & Development in the Philippines to partner with Client Services leaders, design capability strategies, and deliver AI-enabled learning solutions. You will lead cross-functional programs, build proficiency models, and drive workforce readiness across the organization.

The hybrid role requires coordinating globally and locally to translate business priorities into measurable capability outcomes.

Responsibilities

• Partner with Client Services leaders and stakeholders to assess workforce capability needs, identify performance improvement opportunities, and translate business priorities into capability development strategies and solutions.
• Lead capability initiatives from discovery through implementation, coordinating stakeholders, subject matter experts, and cross-functional partners to achieve defined business outcomes.
• Design and develop skills frameworks, proficiency models, capability assessments, and workforce development strategies that support workforce readiness, proficiency growth, and organizational transformation.
• Evaluate workforce capability gaps and recommend targeted development approaches that accelerate employee performance and business impact.
• Design scalable learning experiences, capability journeys, adoption programs, performance support resources, and enablement solutions aligned to business goals and measurable outcomes.
• Apply performance consulting, adult learning, human-centered design, and behavior change principles to create effective employee development experiences.
• Design and implement AI enablement solutions that enhance employee effectiveness, accelerate capability development, and support business transformation objectives.
• Identify and evaluate opportunities to leverage emerging technologies, AI-powered experiences, and innovative approaches to improve workforce capability and readiness.
• Define success measures, evaluation strategies, and reporting requirements that assess capability growth, proficiency progression, adoption, and business outcomes.
• Analyze workforce data, stakeholder feedback, and performance indicators to continuously improve capability development solutions and maximize business value.
• Partner with Process Excellence, Knowledge Management, Change Readiness, Talent Management & Development, Visa University, Technology, and BI&A teams to align capability initiatives with enterprise priorities, standards, and future-state ways of working.
• Serve as a trusted advisor to business leaders on workforce capability strategy, learning solutions, AI enablement, and organizational readiness. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Facilitate complex, multi-week technical learning programs for onboarding and upskilling, creating engaging learning experiences that build role proficiency, reinforce knowledge application, and accelerate readiness to perform (Client Care only).
• Provide performance coaching in partnership with people leaders to reinforce learning, address individual capability gaps, and support employees in progressing toward expected levels of proficiency and performance (Client Care only).
• Enable consistent, high-quality delivery by developing and contributing to Train-the-Trainer (T3) programs, facilitator resources, and instructor readiness activities. (Client Care

Job description

Visa is seeking a Consultant, Learning & Development in the Philippines to partner with Client Services leaders, design capability strategies, and deliver AI-enabled learning solutions. You will lead cross-functional programs, build proficiency models, and drive workforce readiness across the organization.

The hybrid role requires coordinating globally and locally to translate business priorities into measurable capability outcomes.