Client Success & Solutions Analyst

Visa; Manila; On-site; PHP 450,000 - 700,000; Full time

Job summary

Visa is hiring in Manila for an individual contributor role focused on delivering high-value client service within the payments ecosystem. You will independently solve problems while collaborating with internal teams to align Visa and client objectives.

The role emphasizes relationship management, attention to detail, and proactive advocacy for clients across departments, with a requirement of at least 3 in-office days as guided by the Hiring Manager.

Qualifications

• Bachelor’s degree with 2+ years in financial services, payments, software, or information services industries.
• Commitment to delivering exceptional client experiences.
• High attention to details.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
• Understanding credit card processing, payments gateways, and related technologies.
• Sound business decision-making, goal setting, and achieving high-quality operational results.
• Prioritization and management of customer expectations, both in team and independent settings.
• Developing and managing adaptable plans in changing environments.
• Excellent interpersonal skills with a proven record of customer satisfaction.

Responsibilities

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa’s strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients’ business.

Skills

Client relationship management

Strategic thinking

Problem solving

Attention to detail

Communication skills

Time management

Education

Bachelor’s degree

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Word

Job description

Visa is hiring in Manila for an individual contributor role focused on delivering high-value client service within the payments ecosystem. You will independently solve problems while collaborating with internal teams to align Visa and client objectives.

The role emphasizes relationship management, attention to detail, and proactive advocacy for clients across departments, with a requirement of at least 3 in-office days as guided by the Hiring Manager.