Consultant, Learning & Development Client Services

Visa; Pasay; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Visa is seeking a Consultant, Learning & Development in the Philippines to partner with Client Services leaders, design capability strategies, and deliver AI-enabled learning solutions. You will lead cross-functional programs, build proficiency models, and drive workforce readiness across the organization.

The hybrid role requires coordinating globally and locally to translate business priorities into measurable capability outcomes.

Responsibilities

• Partner with Client Services leaders and stakeholders to assess workforce capability needs, identify performance improvement opportunities, and translate business priorities into capability development strategies and solutions.
• Lead capability initiatives from discovery through implementation, coordinating stakeholders, subject matter experts, and cross-functional partners to achieve defined business outcomes.
• Design and develop skills frameworks, proficiency models, capability assessments, and workforce development strategies that support workforce readiness, proficiency growth, and organizational transformation.
• Evaluate workforce capability gaps and recommend targeted development approaches that accelerate employee performance and business impact.
• Design scalable learning experiences, capability journeys, adoption programs, performance support resources, and enablement solutions aligned to business goals and measurable outcomes.
• Apply performance consulting, adult learning, human-centered design, and behavior change principles to create effective employee development experiences.
• Design and implement AI enablement solutions that enhance employee effectiveness, accelerate capability development, and support business transformation objectives.
• Identify and evaluate opportunities to leverage emerging technologies, AI-powered experiences, and innovative approaches to improve workforce capability and readiness.
• Define success measures, evaluation strategies, and reporting requirements that assess capability growth, proficiency progression, adoption, and business outcomes.
• Analyze workforce data, stakeholder feedback, and performance indicators to continuously improve capability development solutions and maximize business value.
• Partner with Process Excellence, Knowledge Management, Change Readiness, Talent Management & Development, Visa University, Technology, and BI&A teams to align capability initiatives with enterprise priorities, standards, and future-state ways of working.
• Serve as a trusted advisor to business leaders on workforce capability strategy, learning solutions, AI enablement, and organizational readiness. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Facilitate complex, multi-week technical learning programs for onboarding and upskilling, creating engaging learning experiences that build role proficiency, reinforce knowledge application, and accelerate readiness to perform (Client Care only).
• Provide performance coaching in partnership with people leaders to reinforce learning, address individual capability gaps, and support employees in progressing toward expected levels of proficiency and performance (Client Care only).
• Enable consistent, high-quality delivery by developing and contributing to Train-the-Trainer (T3) programs, facilitator resources, and instructor readiness activities. (Client Care

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

The Consultant, Learning & Development partners with Client Services leaders and stakeholders to identify workforce capability needs and design, develop, and implement learning and AI enablement solutions that accelerate proficiency, adoption, performance, and business outcomes. This role partners across the Change & Enablement organization, including Process Excellence, Knowledge Management, and Change Readiness, as well as with cross-functional partners such as Talent Management & Development (TM&D), Visa University, Technology, BI&A, and Client Services leaders to translate business priorities into workforce capability development strategies.

The Consultant independently designs and delivers capability solutions and manages solution-level outcomes that improve workforce readiness and business performance.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Partner with Client Services leaders and stakeholders to assess workforce capability needs, identify performance improvement opportunities, and translate business priorities into capability development strategies and solutions.
• Lead capability initiatives from discovery through implementation, coordinating stakeholders, subject matter experts, and cross-functional partners to achieve defined business outcomes.
• Design and develop skills frameworks, proficiency models, capability assessments, and workforce development strategies that support workforce readiness, proficiency growth, and organizational transformation.
• Evaluate workforce capability gaps and recommend targeted development approaches that accelerate employee performance and business impact.
• Design scalable learning experiences, capability journeys, adoption programs, performance support resources, and enablement solutions aligned to business goals and measurable outcomes.
• Apply performance consulting, adult learning, human-centered design, and behavior change principles to create effective employee development experiences.
• Design and implement AI enablement solutions that enhance employee effectiveness, accelerate capability development, and support business transformation objectives.
• Identify and evaluate opportunities to leverage emerging technologies, AI-powered experiences, and innovative approaches to improve workforce capability and readiness.
• Define success measures, evaluation strategies, and reporting requirements that assess capability growth, proficiency progression, adoption, and business outcomes.
• Analyze workforce data, stakeholder feedback, and performance indicators to continuously improve capability development solutions and maximize business value.
• Partner with Process Excellence, Knowledge Management, Change Readiness, Talent Management & Development, Visa University, Technology, and BI&A teams to align capability initiatives with enterprise priorities, standards, and future-state ways of working.
• Serve as a trusted advisor to business leaders on workforce capability strategy, learning solutions, AI enablement, and organizational readiness. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Facilitate complex, multi-week technical learning programs for onboarding and upskilling, creating engaging learning experiences that build role proficiency, reinforce knowledge application, and accelerate readiness to perform (Client Care only).
• Provide performance coaching in partnership with people leaders to reinforce learning, address individual capability gaps, and support employees in progressing toward expected levels of proficiency and performance (Client Care only).
• Enable consistent, high-quality delivery by developing and contributing to Train-the-Trainer (T3) programs, facilitator resources, and instructor readiness activities. (Client Care