Mandarin-Korean Customer Support | Php 100,000 Monthly

J-K Network Services; Pampanga; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A global outsourcing company is looking for a Korean-Mandarin Customer Care Specialist based in Pampanga. This role involves acting as the primary contact for Korean and Mandarin-speaking customers, addressing queries and concerns, conducting outbound verification calls, and providing resolutions for issues. Ideal candidates should be fluent in both languages and have at least 3 years of customer service experience. The position offers performance bonuses and health benefits.

Qualifications

• Fluent in speaking, reading, and writing in Korean and Mandarin.
• At least 3 years of experience in Customer Service or Customer Success.
• Willingness to work in Pampanga.

Responsibilities

• Act as the main contact for Korean and Mandarin customers.
• Conduct outbound calls to verify customer information.
• Assist with concerns and complaints via calls and emails.
• Identify customer issues and provide appropriate resolutions.
• Coordinate internally to ensure timely issue resolution.

Skills

Korean language proficiency

Mandarin language proficiency

Customer service experience

Job description

Company Profile

Company Profile: One of the global outsourcing companies and has been in the industry for 25 years. They offer services like customer services, administrative, accounting and IT in various companies such as real estate, e-commerce and healthcare. They are looking for a Korean-Mandarin Customer Care Specialist to support their clients in Korea and China.

Benefits

Employee Recognition and Rewards: Performance Bonus, Incentives.

Government Mandated Benefits.

Insurance Health & Wellness: HMO.

Job Requirements

Open for Filipino can speak, read and write Korean and Mandarin.

Open for Korean national who can speak Mandarin language.

With at least 3 years experience in Customer Service or Customer Success.

Amenable to work in Pampanga.

Can start to work on May 2026.

Job Responsibilities

As Korean-Mandarin Customer Care Specialists act as the main contact of Korean and Mandarin customers.

Conduct outbound calls to verify the information of customers and ensure its accurate.

Assist the concern and complaints of Korean and Mandarin customers through call and email.

Identifying the cause or concern of the customers and provide resolutions.

Coordinate with the internal departments to make sure timely and accurate resolution of the issues.

Recruitment Process

• Initial interview
• Language assessment
• Final Interview
• Job offer