Korean Bilingual Customer Care Specialist - Onsite QC

Hinduja Global Solutions; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive Salary Package

Language Premium

Medical and Life Insurance

HMO on Day 1 plus 1 Free Dependent

Annual Salary Increase and Account‑in‑

Job summary

Hinduja Global Solutions in Manila locates a Korean bilingual customer service role focused on delivering outstanding support. The ideal candidate maintains a positive attitude, handles inquiries and complaints, and strives for customer loyalty through effective problem resolution.

The position requires at least two years of college, Korean language proficiency, and the ability to work in a non-scripted environment, with on-site duties in Bridgetowne, Quezon City.

Qualifications

• Two-year college education or higher required.
• Korean language proficiency: native or fluent with above-average communication.
• Ability to adapt to non-scripted environments.
• Proficient in MS Office and internet browsing.

Responsibilities

• Handle inbound calls with proactive customer service and troubleshooting.
• Deliver an exceptional customer experience and personalize interactions.
• Retain customers by providing value and resolving inquiries and complaints.
• Continuously improve product knowledge and participate in training.
• Escalate issues to appropriate personnel for resolution; follow policies.

Skills

Korean language

Customer service

Communication skills

Non-scripted environment

Shift work

Education

Two-year college education

Tools

MS Office

Internet browsing

Job description

Hinduja Global Solutions in Manila locates a Korean bilingual customer service role focused on delivering outstanding support. The ideal candidate maintains a positive attitude, handles inquiries and complaints, and strives for customer loyalty through effective problem resolution.

The position requires at least two years of college, Korean language proficiency, and the ability to work in a non-scripted environment, with on-site duties in Bridgetowne, Quezon City.