Khmer Language Specialist – Onsite BPO Support (Night Shift)

Gratitude Philippines; Quezon; On-site; PHP 680,000 - 1,265,000; Full time

Benefits offered by this job

Company Events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent Employee

Job summary

Gratitude Philippines seeks a Multilingual Language specialist fluent in Khmer to support customer interactions onsite in Quezon City. The role requires shifting/night schedules and offers a competitive salary with a ₱20,000 sign-on bonus and ongoing incentives.

Training and client systems operate in English. You will handle inbound/outbound communications, provide support in English and Khmer, and assist with billing, product information, and account services.

Qualifications

• Fluent and natural Khmer communication for customer interactions.
• Good command of English for training and client systems.
• Open to candidates with or without BPO experience; willingness to learn.
• Understanding of Order-to-Cash (O2C) processes is preferred but not required.

Responsibilities

• Handle inbound and outbound customer interactions professionally via phone, chat, email, or other channels.
• Provide customer support in English and Khmer.
• Assist customers with account inquiries, service requests, billing, product information, and general support.
• Resolve customer concerns efficiently while delivering a positive experience.
• Communicate clearly and professionally across cultures and backgrounds.
• Document interactions using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and loyalty through excellent service and problem-solving.

Skills

Khmer language

English proficiency

BPO experience

O2C knowledge

Job description

Gratitude Philippines seeks a Multilingual Language specialist fluent in Khmer to support customer interactions onsite in Quezon City. The role requires shifting/night schedules and offers a competitive salary with a ₱20,000 sign-on bonus and ongoing incentives.

Training and client systems operate in English. You will handle inbound/outbound communications, provide support in English and Khmer, and assist with billing, product information, and account services.