Cantonese Customer Support Specialist — Night Shift (Sign-on Bonus)

Gratitude Philippines; Manila; Sur place; PHP 583 000 - 1 452 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Free Parking

Paid Training

Promotion to Permanent employee

Company events

Résumé du poste

Gratitude Philippines seeks a Multilingual Language - Cantonese specialist for onsite work in Quezon City. The role handles inbound/outbound customer interactions in Cantonese and English across phone, chat, and email channels, with shifting/night schedules.

Salary ranges from 52,212.67 to 130,114.00 PHP per month, negotiable terms. A 20,000 PHP sign-on bonus plus incentives are offered, with ASAP availability and a path to permanency.

Qualifications

• Fluent Cantonese language skills, with ability to handle complex conversations.
• English working knowledge for client systems and training.
• Eligible to work in the Philippines with valid visa.
• Willing to work onsite in Quezon City, Philippines.

Responsabilités

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Cantonese Language.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.

Connaissances

Cantonese fluency

English communication

Customer service mindset

Description du poste

Gratitude Philippines seeks a Multilingual Language - Cantonese specialist for onsite work in Quezon City. The role handles inbound/outbound customer interactions in Cantonese and English across phone, chat, and email channels, with shifting/night schedules.

Salary ranges from 52,212.67 to 130,114.00 PHP per month, negotiable terms. A 20,000 PHP sign-on bonus plus incentives are offered, with ASAP availability and a path to permanency.