Job Title: Multilingual Language - Khmer (Cambodia)

Gratitude Philippines; Quezon City; On-site; PHP 680,000 - 1,265,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines is hiring for a Multilingual Language - Khmer (Cambodia) role in Quezon City. The position requires handling customer interactions in Khmer with English support, delivering accurate information, and maintaining service quality across channels.

The role is onsite with shifting/night schedules, offering a sign-on bonus and career growth opportunities. Availability is ASAP, with salary negotiable.

Qualifications

• Fluent Khmer speaking ability.
• Working knowledge of English required for client systems and training.

Responsibilities

• Handle inbound and outbound customer interactions in Khmer and English.
• Provide account-related, billing, and product information support.
• Resolve customer concerns while delivering quality service.
• Document interactions accurately using company systems.
• Meet quality, productivity, attendance, and CSAT goals.

Skills

Khmer language

English proficiency

Job description

Job Title: Multilingual Language - Khmer (Cambodia)

Work set-up: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Salary:60,946.00 to 113,346 (Salary remains negotiable)

20,000 Sign on Bonus + Incentives

Availability: ASAP

Heads: 4 Hire

Target Start Date: September 2026

Job Qualifications:

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Khmer language
• Use the language effectively in a professional environment
• Understand complex and extended conversations including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work on PH and with a valid working VISA
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP

Language Skills:

• Fluent in Khmer

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Khmer Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee

Pre-Screen Questions:

• Describe your Khmer language proficiency:
• Can you speak fluently in Khmer?
• Current location:
• Nationality
• What type of Visa do you have?
• Do you have previous experience with the order-to-cash process
• Last drawn salary
• Expected Salary
• Notice period: