Thai Customer Support Specialist - Night Shift (Onsite)

Gratitude Philippines; Quezon; On-site; PHP 388,000 - 1,228,000; Full time

Benefits offered by this job

20,000 Sign-on Bonus

Incentives

Free Parking

Health Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines in Quezon City is seeking a multilingual Customer Support Associate to handle Thai and English interactions onsite. This role operates on shifting/night shifts with ASAP availability and a team of 20.

Responsibilities include handling inbound/outbound interactions via phone, chat, and email; resolving billing and account inquiries; documenting interactions and meeting quality targets; plus opportunities for incentives and a sign-on bonus.

Qualifications

• Fluent in Thai with ability to understand implied meanings.
• Professional English communication and training in English.
• Ability to handle conversations in a customer support context.
• Willing to work onsite in Quezon City with shifting/night schedule.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Thai Language.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

Skills

Thai language fluency

English proficiency

Excellent communication

Customer service orientation

Job description

Gratitude Philippines in Quezon City is seeking a multilingual Customer Support Associate to handle Thai and English interactions onsite. This role operates on shifting/night shifts with ASAP availability and a team of 20.

Responsibilities include handling inbound/outbound interactions via phone, chat, and email; resolving billing and account inquiries; documenting interactions and meeting quality targets; plus opportunities for incentives and a sign-on bonus.