Key Accounts Specialist - Operations

Nutri-Asia, Inc.; Eastern Manila District; On-site; PHP 600,000 - 800,000; Full time

Job summary

Nutri-Asia, Inc. is hiring a Key Account Specialist for Operations to oversee sales activities across accounts and branches, ensuring strong store-level relationships and consistent execution of sales, merchandising, inventory, and operations programs.

The role focuses on protecting share of space and market by meeting customer and shopper needs, analyzing performance, and collaborating with cross-functional teams to optimize store execution and stock coverage across all doors.

Qualifications

• Experience in key account management or sales operations.
• Strong in-store program execution and inventory management.
• Ability to analyze reports, systems and processes.
• Ability to develop SKU-level volume forecasts and monitor on-shelf availability.
• Excellent relationship-building and communication with accounts and cross-functional teams.

Responsibilities

• Manage all sales activities across assigned accounts and ensure branch-level quality.
• Oversee in-store program implementation meeting customer and shopper needs.
• Achieve 95% CSL and OSA to protect share of space and market.
• Identify and evaluate business opportunities, activations, new products and trends.
• Gather reports and monitor the effectiveness of systems and processes.
• Liaise with cross-functional teams and share trade insights.
• Establish strong relationships with accounts at store level.
• Monitor inventory and ensure stock cover across all doors, including Max Cap.
• Recommend route-to-market mix for branches.
• Develop volume forecasts per SKU across branches.
• Evaluate merchandising deployment and refilling efficiencies.
• Safeguard tertiary and secondary displays and placements.
• Ensure store adherence to FPGMC's RPS.
• Manage AR and DSO targets, daily fieldwork routines, and call procedures.

Skills

Key account management

Sales operations

Field sales

Merchandising

Inventory management

SKU forecasting

Data analysis

Relationship building

Job description

About the role

The Key Account Specialist for Operations oversees sales activities and in-store program implementation across assigned accounts and branches. This role protects share of space and share of market by meeting customer and shopper needs, maintaining strong store-level relationships, and ensuring consistent execution of sales, merchandising, inventory, and operational programs.

Key responsibilities

• Manage all sales activities across assigned accounts and ensure quality and consistency at branch level.
• Oversee the implementation of in-store programs and meet the needs and expectations of customers and shoppers.
• Achieve 95% CSL and OSA to protect share of space and share of market.
• Identify and evaluate business opportunities, including activations, new products, business practices, and industry trends.
• Gather reports and monitor and analyse the effectiveness of systems and processes.
• Liaise with cross-functional teams and share valuable information gathered from the trade.
• Establish strong working relationships with accounts, particularly at store level.
• Monitor inventory and implement programs to achieve sufficient stock cover across all doors, including Max Cap.
• Recommend the appropriate mix of route-to-market delivery for branches.
• Develop volume forecasts per SKU across all branches.
• Evaluate merchandising deployment per store and strengthen refilling efficiencies.
• Safeguard all tertiary and secondary displays and placements.
• Ensure store adherence to FPGMC's RPS.
• Manage AR and DSO targets, daily fieldwork routines, and call procedures.

What we're looking for

• Experience in key account management, sales operations, field sales, merchandising, or a related commercial role.
• Strong understanding of account execution, in-store programs, inventory management, and merchandising standards.
• Ability to analyse reports, systems, processes, business opportunities, and sales performance.
• Capability to develop SKU-level volume forecasts and monitor service level and on-shelf availability performance.
• Strong relationship-building and communication skills for effective collaboration with accounts and cross-functional teams.
• Organised and disciplined approach to fieldwork routines, call procedures, and target management.
• Strong problem-solving skills and the ability to identify opportunities and implement practical improvements.