Key Accounts Officer

Saint-Gobain philippines co. Ltd inc; Pasig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Saint-Gobain philippines co. Ltd inc is seeking an Account Manager to oversee key accounts in Metro Manila.

You will act as the primary liaison between customers and internal departments, conduct business reviews, and ensure that customer requirements are met while driving sales growth and market penetration. The role requires coordinating across Operations, Supply Chain, Finance, Marketing, and other teams to ensure timely fulfillment, monitor orders and inventory, and resolve service issues

Responsibilities

• Account Management: Manage and maintain relationships with assigned key accounts.
• Account Management: Serve as the primary liaison between customers and internal departments.
• Account Management: Conduct regular business reviews and customer visits to strengthen partnerships.
• Account Management: Ensure customer requirements and expectations are consistently met.
• Sales and Business Development: Achieve sales volume, revenue, and profitability targets for assigned accounts.
• Sales and Business Development: Identify opportunities for sales growth, product expansion, and market penetration.
• Sales and Business Development: Develop and implement account-specific sales plans and strategies.
• Sales and Business Development: Negotiate commercial terms within approved company guidelines.
• Customer Service and Coordination: Coordinate with Operations, Supply Chain, Finance, Marketing, and other departments to ensure timely fulfillment of customer requirements.
• Customer Service and Coordination: Monitor order processing, delivery schedules, and inventory availability.
• Customer Service and Coordination: Resolve customer issues, complaints, and service concerns promptly and professionally.
• Reporting and Analysis: Prepare sales forecasts, account performance reports, and business reviews.
• Reporting and Analysis: Analyze customer buying trends, competitor activities, and market developments.
• Reporting and Analysis: Monitor KPIs and recommend improvement initiatives.
• Contract and Compliance Management: Maintain customer agreements, pricing structures, and account documentation.
• Contract and Compliance Management: Ensure compliance with company policies, contractual obligations, and regulatory requirements.
• Contract and Compliance Management: Support collection efforts by coordinating with customers and the Finance team on outstanding receivables.

Job description

Key Duties and Responsibilities

Account Management

• Manage and maintain relationships with assigned key accounts.

• Serve as the primary liaison between customers and internal departments.

• Conduct regular business reviews and customer visits to strengthen partnerships.

• Ensure customer requirements and expectations are consistently met.

Sales and Business Development

• Achieve sales volume, revenue, and profitability targets for assigned accounts.

• Identify opportunities for sales growth, product expansion, and market penetration.

• Develop and implement account-specific sales plans and strategies.

• Negotiate commercial terms within approved company guidelines.

Customer Service and Coordination

• Coordinate with Operations, Supply Chain, Finance, Marketing, and other departments to ensure timely fulfillment of customer requirements.

• Monitor order processing, delivery schedules, and inventory availability.

• Resolve customer issues, complaints, and service concerns promptly and professionally.

Reporting and Analysis

• Prepare sales forecasts, account performance reports, and business reviews.

• Analyze customer buying trends, competitor activities, and market developments.

• Monitor key performance indicators (KPIs) and recommend improvement initiatives.

Contract and Compliance Management

• Maintain customer agreements, pricing structures, and account documentation.

• Ensure compliance with company policies, contractual obligations, and regulatory requirements.

• Support collection efforts by coordinating with customers and the Finance team on outstanding receivables.