Key Account Manager

Paul Morgann; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Paul Morgann is seeking a results-driven Sales and Customer Success lead to establish strong connections with the Key Customer in order to secure business opportunities and ensure the customer's success as a strategic partner. You will coordinate an internal team to analyze needs, identify opportunities, and drive project delivery with a focus on growth and profitability.

This role requires deep industry insight, stakeholder management, and the ability to translate customer requirements into

Responsibilities

• Act as the front liner, customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.
• Explore potential sales opportunities and establish relationships with key decision-making supporters to influence favorable decision-making in projects.
• Understand customers' business and network requirements, provide guidance, analyze their pain points and root causes, and influence their decision-making to improve customer satisfaction and foster a win-win partnership.
• Obtain in-depth insights on the business, collect and analyze marketing data for the given industry, closely track industry trends, seize market opportunities, and plan high-level summits and exhibitions to enhance brand competitiveness.
• Serve as the PD or core member of sales projects, taking the lead in project operations and helping achieve project objectives.
• Mobilize and organize internal resources of the Company to drive project implementation, ensure the completion of sales tasks, and enhance the Company's management and team capability.
• Lead or participate in project negotiation, guide contract clause improvement, and oversee project transaction and operation activities, including dispute resolution.
• Sales chief: lead efforts to conquer new markets and achieve sales growth.
• Strategic expert: gain industry and market insights to guide strategic cooperation between the Company and Key Customer.
• Business master: Establish business rules and ensure transaction quality to support customer business success.
• Project management expert: lead projects, optimize resource allocation, and drive project profitability and customer satisfaction.

Job description

The main responsibility of this role is to establish a strong connection between the Company and the Key Customer, aiming to secure business opportunities for the Company while ensuring the customer's success as their business partner. The role includes leading the internal team to meet customer requirements, analyzing their needs and challenges, and exploring new business opportunities to provide value to the customer.

Job Description:

• Act as the front liner, customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.
• Explore potential sales opportunities and establish relationships with key decision-making supporters to influence favorable decision-making in projects.
• Understand customers' business and network requirements, provide guidance, analyze their pain points and root causes, and influence their decision-making to improve customer satisfaction and foster a win-win partnership.
• Obtain in-depth insights on the business, collect and analyze marketing data for the given industry, closely track industry trends, seize market opportunities, and plan high-level summits and exhibitions to enhance brand competitiveness.
• Serve as the PD or core member of sales projects, taking the lead in project operations and helping achieve project objectives.
• Mobilize and organize internal resources of the Company to drive project implementation, ensure the completion of sales tasks, and enhance the Company's management and team capability.
• Lead or participate in project negotiation, guide contract clause improvement, and oversee project transaction and operation activities, including dispute resolution.
• Sales chief: lead efforts to conquer new markets and achieve sales growth.
• Strategic expert: gain industry and market insights to guide strategic cooperation between the Company and Key Customer.
• Business master: Establish business rules and ensure transaction quality to support customer business success.
• Project management expert: lead projects, optimize resource allocation, and drive project profitability and customer satisfaction.